[Resolved] Jukaso Journeys — Membership cancelled but refund not received

Ashish11arora

from Boisar, Maharashtra

Address:

New Delhi, Delhi, 110067

Hi,
I bought a membership on 6th Aug 2016 from MGF MALL Saket office and paid rs.10000. It was told to me by Mr.Jitendera Tiwari and his manager Avinash Soni that I can cancel the membership anytime and full money will be refunded. I had requested for cancellation of membership on 7th Aug 2016 (next day), becuase I had seen so many complaints against the company on Google.
But I was surprised when i got to know from customer service helpdesk guy he told me that cancellation will be processed in 90 working days and if any refund is due then it will also take 90 working days and cancellation fees of rs, 5000 will be charged+taxes.

It was not told to me by sales exe. that cancellation fees +taxes will be charged. They had not provided me with correct information and they have cheated me. I don't know I will get any refund from them or not it is more then a month I am chasing them but they have only one answer it is company policy and we can't help it.
Please help me how to get my money back. I have not used any service infact I have not received any documents from them because I had raised the cancellation very next day.
My membership id is 27132.

Regards,
Ashish Arora
[protected]@gmail.com

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May 23, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.