[Resolved]  Jukaso Journeys — membership plan fraud

1. On 24 may 2018 me and my wife were invited by jukaso journeys representative at sair sapata restaurant, bhopal. Where we met following individuals.
(A) mr rahul dixit [protected]
(B) mr shivam shukla [protected]
2. They were the employees of jukaso journeys and explained us about the policy temrs and conditions and promised us the policy covers india and other countries as well, stays will be in 5 star hotels and equivalent. They lured us to buy 5 years policy with 7 days stay yearly and some other small complimentary package for an amount of rs 82000/-. He told today is the last of policy and to pay half amount now itself. We paid the amount of rs 41000/- by sbi credit card and they handed over the policy documents to us and promised all document along with crimson membership card will arrive on address mentioned by us on agreement.
3. After coming home i decided to check reviews of the company and found lots of complaints against jukaso journeys. I called up mr rahul dixit on the mobile mentioned above he didn’t attended my call, then i tried toll free no mentioned on agreement and web site which also got unattended, then i called mr shivam shukla, who attended my calls on all occasions and promised that he will help me in bookings etc, but during conversations over period of six days he also mentioned that he himself has not received salary for last two-three months. This was the deciding factor to cancel my policy as the firm which cannot even pay their employees properly how they will organize my trip.
4. So i decided to cancel my membership and e-mailed the same on 01 june to jukaso team on email id [protected]@jukasojourneys.com. I have also ensured that i send the ink signed copy of cancellation application to their office on the same day (The address mentioned on agreement and there website is fake). My representative who was carrying the application has to search for the office for nearly five hours, i was lucky a local boy who has seen the office helped us. I even spoke to them on phone through my representative when he was submitting thee application, and i was assured that my money of rs. 41000/- will be refunded to me very soon, they have also given ink signed copy of receipt of application which i am attaching along with complaints.
5. Till date i have called journeys team so many times and even e-mailed regarding my refund. I have been assured by them on phone (One has to be lucky if they pics up) as well as on e-mail that all my amount of rs. 41000/- will be refunded to me but till date i have not received my money back.
6. I have copies of all emails exchanged with them along with journey mail. Snap shot of these mails along with snapshot of agreement is also attached.
7. I will request to stake quick and strong action against this fraud company under following heads:
(A) fraud against customer.
(B) putting fake address on their agreement and website.
I. T. Composite towers, plot no.1, i. D. C, mehrauli road, gurgaon-122001,, india, gurugram, haryana 122001
(C) not showing response to customers on their toll free number[protected]. The executive who pics up the call is always clueless and tells a callback will be arranged, which never happens.
(D) luring the customers by making false promises.
(E) not refunding the money in time when applied for refund.
(F) whenever emails are sent only system generated mails are sent back with ref ids, no response after that
8. You are requested to sue this fraud company who is making money out of fraud with innocent citizens of india.
9. It is requested to kindly take action against them and help me getting all my money back.

Thanks & regards
Parul bhatnagar