[Resolved]  Jukaso Journeys — non refund of money auto debited from your bank account

Website:www.jukaso journeys.com

Sir, i bring to your kind notice the cheating and high handedness

of this company in selling the holidays packages to public .Company officials invited us telephonicaly to .Hotel royal paradise karnal on aug 14, 2014 they persuaded us to purchase a membership of holiday package promising gift package of rupees five thousand within a week and an led t v after three months.A sum of approx rs. Twenty six was debited from our debit card they also forced us to issue a cheque worth rs. In the favour of company.They asked us to make a number of tele. Calls for the gift package but no positive response rather misbehaved us. I was forced to make a g mail request to cancel our membership and refund our money deposited before three months of date of purchaseof membership as promised by company people.We also made tele calls to their office at gurgaon at first instance the promised to refundour money after deducting processing charges rs. Three thousand. But the did not refund any amount rather one of the company official said that as per company policy we shall not get any refund when we informed them the promises made by their officials, they rather misbehaved with me{ a senior citizen with physical dis abilities } i kept on making requests to refund our money. Rathe the made auto debitings from our sbi bank a/c[protected] grain market karnal. Although they kept on promising us to compensate us and not to make auto debit . To our the last auto debit was made after six months of its stop. I again made a humbel request to refund our money but all in vain i have proofs of all g mails and bank statements showig auto debits made. This is a company of cheats and robbers cheating the public and flourishing on pulic money . I make a humble appeal to yourself to interrogate the matter and activities of this dacoit co. And getus back our hard earned money i am aretired se nior citizen with physical disabilities .The total amountis approx fifty two thousand rupees.Kindly do help us and get us our money.
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Nov 6, 2017
Complaint marked as Resolved 
Jukaso Journeys customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2017
Jukaso Journeys Customer Care's response
Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.
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    Jukaso Journeys Phone
    +91 89 1305 0100 [Jukasotel]
    +91 54 2240 6667 [Varanasi]
    +41 338 221 543 [Hotel Gasthof Schonegg]
    Jukaso Journeys Address
    I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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