[Resolved] Jukaso Journeys — not able to book my jukaso hotel

prasannab407

from Delhi, Delhi

Address:	New Delhi, Delhi, 110017
Website:	www.jukasojourneys.com

Jukaso Journeys commit us to provide member ID and password for DEA as per contract, still not any respond from their side and even we are not able to login as member on their website as mentioned in the contract i.e jukasojourneys.com. They just make a call and commit on all the points mentioned above but noting has been received till date.
My memeber ID :178121. How can I proceed further to book any destination without login as member.

Sunita Bhushan & Prasanna Bhushan
[protected]@gmail.com

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Apr 4, 2018

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Jukaso Journeys Customer Care's response Dear Madam,
We have received you complaint and the concerned department will contact you shortly.

Regards

Journeys by Jukaso

Verified Support

Feb 27, 2018

Jukaso Journeys Customer Care's response Dear Concern,

Greetings!!!

This is to bring to your kind notice that our member Ms. Sunita Bhushan had purchased a 3 years Bronze plan on 2nd october, 2017 and member had some objections on behalf of which she had raised a cancellation request on 16th October, 2017 which was falling under slab of post Recession as per company's terms & conditions agreed and signed by the member mentioned over purchase agreement, however member had meeting and discussion with our Retentions Specialist and was retained and agreed to continue the membership on 7th Jan, 2018 considering her issues are resolved.
We would like to further confirm that it's not possible to provide DAE credentials (Login ID & Password) to member from DAE as this facility isn't included in our 3 years plan, but without DAE credentials we would be providing DAE services to member through our internal chanels against DAE fee of $99 to $125 within Asia and $125 to $250 outside Asia for entire 7 nights (Week) varies from location to location, hence meber will not be deprived from using DAE facilities only same will be processed through our Jukaso customer care department.

So we can consider the issue is resolved and request member to remove the complaint and enjoy the facilities.

Thanks & Regards

Team Journeys

Apr 14, 2018

Updated by prasannab407 We have already payed membership. Jukaso had not communicated any additional charges to us regarding DAE credentials. At the time of meeting Jukaso committed us to provide DAE credentials (Login ID and Password) and now we are even not able to login through my Jukaso ID. Please clearify all these matter with Mr. Raj on behalif of Jukaso, if there is any issue in this regard. The contact No. of Mr. Raj is [protected].

Sunita Bhushan
[protected]