[Resolved] Jukaso Journeys Pvt. Ltd. — Membership for hotels | |||||
Company: jukaso journeys pvt. ltd. Address: i.t. composite towers, plot no. 1, i.d.c, gurgaon 122001 Membership no. 96440. date: 14.06.2016 Membership was sold with lot of rosy and fake commitments. we were forced to purchase the membership on the same day as the sales people told us that it was there closing and after that they are closing 5 year membership. I am very much sure that they are still selling 5 year plans and it was only sales gimmicks. We have been chasing them after that for our 1st holiday tour but there response is pathetic. they are not able to provide us even the hotel list for the places we are planning to go whereas we had shared our plan before taking membership and the sales guy showed us some properties online but now there entire hotel list does not have those properties as well. Whenever we contact them for holiday plan they send us there laundry list of 33 hotels across india and some in switzerland whereas we are asking them for kerala trip. The sales executive gaurav gupta either does not take our call or gives excuse of sending it after 1500 hrs as there office opens at that time which is very strange. They are not even cancelling my membership. Only one contact number is provided on the site: [protected] which no body responds and apart from that it is only mail ids. The company is running a racket of cheating people and selling fake membership on a large scale. they are not responding right from day one and there is no responsible person for escalation. No grievance cell nothing, i do not how it is an registered company and government authorities are keeping eyes closed. We have written to almost all senior leadership members but no response. Ceo: mr. yajush khanna Cfo: mr. nikhil gupta Operations head: mr. rakesh kalra Marketing head: mr. sidartha bhalla Kindly help in taking action against this fraudulent company. If you search on internet there are numerous consumer complaints against the group and i am sure they would have already done an multi crore scam by doing hard earned money of middle class people. It is shocking to see that even after so many complaints and grievances they still continue to do business openly. Contact details of company people Cfo: mr. nikhil gupta-[protected] Sales person: mr. gaurav gupta-[protected] Customer retention person: ms. payal-[protected] Sales manager: mr. saransh-[protected] Best regards, Jyoti anand [protected] Was this information helpful? | |||||
Sep 26, 2016 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Aug 24, 2016 Jukaso Journeys Customer Care's response Hi Jyoti, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We appreciate your patience and cooperation. -- Team Jukaso Journeys | |||||
 2 Comments | |||||
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I already lodged the Complaint in consumer forum after not getting any respond from the co. and the docket number: 643890. I have strong faith on my indian law & order of Consumer forum & they will definitely try to resolve it. I am requesting to consumer forum to stop this fraud sales racket.
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+91 89 1305 0100 [Jukasotel]
+91 54 2240 6667 [Varanasi]
+41 338 221 543 [Hotel Gasthof Schonegg]
I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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[protected]@jukasojourneys.com 9 Mar (5 days ago)
Dear Mr. Gupta, Greetings from Journeys by Jukaso!!! We would like to thank y...
Rajan Gupta
10 Mar (4 days ago)
to info, Journeys, dircoop-ca, kvr.murty, shakul.kumar, jsadmin-doc, l.haokip, mishra.bn, payal.khannal, noreply
To,
Journeys By Jukaso Management,
Kindly cancel my membership & refund my money as i don't want to take this membership. I got a call (between 2-3 PM) from Lucky Mathur (Ph:-[protected]) who is your employee for the free coupons of trips & VLCC free voucher with the commitment of not selling any services or products & It was a lucky draw coupon which we filled last month at Bindal store V3S mall Laxmi Nagar, Delhi-110092. But for the participation, it was mandatory to reach with spouse at your Jukaso Hotel sunder nagar location branch . We reached nearly 8pm today alongwith my wife & daughter. There were many sales managers surrounding our side & they started to build relationship & faith. They started playing with sales techniques & words to convert the sales . We didnt' understand the situation & one by one three persons( Mr. Anas Khan, Shoeb Khan & Payal Khannal ) come to us to covert the conversion into final sales. The holiday trip proposal was very confusing but they were creating the unwanted pressure(psychology tricks) on us to purchase the deal on the spot. They were started playing with different sales pitch statements & commitment which was related to your company quality & services which was not truely understandable in a very short period of time by three different sales people who were came to us one by one & together also. In this very short period of one & a half hour duration of interaction with three different people, we will not able to judge the authentication of service commitment & words saying by your sales people.After initially half an hour of conversation & continiously changing the sales people interactions with us, my mind stucked & forced to enter the scheme by paying some initial amount of Rs.10, 000 but still we were confused about the services & statements which was explained by above mentioned three sales people in half an hour of time one by one as they didn't provide the any authentic proof about the authenticity of services & statements which they explained to us.
One most important thing also they initially said that the jukaso property on all the locations was not below the 4 star & star property. It means all jukaso property was 4 star & 5 star property. But it was strange that after half an hour of interaction & deduction of Rs.10, 000 money from my axis bank debit card they the payal mam comes again in the picture to explain the service commitment again, which was different from what they explained before deduction of money. After this Ms.Payal conversation, on the same time i got a recording call confirmation from your company side about the again service confirmation which was different from the initial sales person conversation with us. So it was totally confusing sales circle created by your sales people smartly around with us without any authenticity of services & proofs. It was simply playing with the words by different sales with different lot of commitments & conversations which was not properly rememberable in a short period of 1 or 2 hrs suddenly got a recording call for the recording of customer YES YES statement on services & commitment on the same time. In this short of time nearly 10 30 pm, your people also took my sign on agreement of terms & conditions which i was not read & it was too long. other reason was that it was already very late time 10 30pm & my wife & daughter was not well. My daughter was crying due to empty stomach, she was hungry. So i signed in quickly in this condition to come out this bad situation & from hotel.
So this is the simple humble request you to kindly cancel my membership & refund my complete amount of Rs.10, 000 in my account:-
Name of Accountholder- Rajan Gupta
Bank Name-Axis Bank
Branch Galleria, Gurgaon
Account No.-[protected]
IFSC Code- UTIB0000131
@ Respected Shri S.S Thakur /Respected All senior Indian Consumer Management,
National Consumer forum
India
Please look into this matter, laymen people daily facing these types of frauds & smartness of misselling with people. They are playing with people hard earned money.
Thanks & Regards
Mail Delivery Subsystem 10 Mar (4 days ago)
Address not found Your message wasn't delivered to payal.[protected]@jukasojourne...
Rajan Gupta
12 Mar (2 days ago)
to noreply, info, Journeys, dircoop-ca, kvr.murty, shakul.kumar, jsadmin-doc, l.haokip, mishra.bn, payal.khannal
Hi...
I didn't get any response till now from last 3 days on refund of my Rs.10, 000 money. Why should i wait for my refund of money & also i didn't received any call from your jukaso journey company side. Now i am going to file a case against this fraud & misselling in consumer forum & will also file FIR.
Mail Delivery Subsystem 12 Mar (2 days ago)
Address not found Your message wasn't delivered to payal.[protected]@jukasojourne...
Rajan Gupta
13 Mar (1 day ago)
to nch-ca
Dear Sir/Madam,
I am following this fraud case from the Jukaso journey Company from last 4 days. When i am calling the sales person of company who missold me this journey product, they are not pickup my calls & not responding. The complete case is explained in this above trail mail. Request you to please help to resolve this case as i am not getting any response regarding my refund of Rs.10, 000 money & nobody is called me from company regarding any response or feedback.
Regards
Rajan Gupta
[protected]
'
Final-Recipient: rfc822; payal.[protected]@jukasojourneys.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mail.rediffmailpro.com. (202.137.236.14, the server for the
domain jukasojourneys.com.)
Diagnostic-Code: smtp; 550 Requested action not taken: mailbox unavailable
Last-Attempt-Date: Mon, 12 Mar 2018 10:30:45 -0700 (PDT)
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