[Resolved]  Jukaso Journeys — Refund of Holiday plan amount from Jukaso Hotel, Gurgaon

Address:	122001
Website:	Jukaso Journeys, jukasojourneys.com

I have purchased 5 year membership of Jukaso Journey by paying partial amount of Rs. 46000 out of Rs. 70000 on date 23rd Feb. 2016, at Jukaso Hotel, Gurgaon. I cancelled the contract by sending cancellation Email on 25th Feb. 2016 due to some misunderstanding with the Holiday plans.

When I visited Jukaso Journey Office, Gurgaon they told me I will be receiving the amount after deducting Rs. 5000 + Taxes after 90 working days as per MAF rules and I agreed with them. After 90 working days around 20th June, they said refund process has been started and it will take around 1-2 weeks and I will get it by end of June. I waited till end of June when I contacted them again they said it will take another week and 1st week of July my cheque will be ready. When I again asked them they said my cheque is ready but I have to wait till it got signed for 2-3 days. After 2-3 days when I visited Jukaso Journey Office, they said it will take another 1 month because our signing authorities went outside India for some Property purchase and I have taken written confirmation for that in which they mentioned “Your refund will be done till last week of August 2016 and I have written confirmation for it.

When I again visited Jukaso Journey Office, they showed me a cheque without sign and told me to come after 2 days and it will get signed. After 2 days when I contacted them they told me to wait for few more days as Signing authority went to Goa. After 1 week when I again contacted them, they said your cheque sign will take some more days and it is a Postdated cheque which means around 2 more months and they don’t told me about postdated cheque earlier. Till now I didn't get my money back.

Total 7 months past no clue of my money.

Nobody answering phone, very poor Customer Care service. Even Toll Free number is useless as they don't have any rights.