[Resolved] Jukaso Journeys — refund of money after withdrawal of application of jhp 5 years mini travel plan of traveller id 185952 contract id 100779 as per agreement clause 8.1 | |||
We had withdrawn our application of 5 years mini travel plan jhp traveller id 185952 contract id 100779 which we have opted on 16 nov 17 as per the clause of the contract 8.1 within 10 days after down payment through e-mail on 17 nov 17 for which the reference was id 1001266 and again mailed them on 19 nov 17 for which the reference id was 1001451. The reason for withdrawal was that a lot of things have been told by the sales representative and had not been mentioned in the agreement, a violation of trust between customer and service provider. Also a lot of negative feedback about the company on media about the services. We went to company office on 25 nov 17 and had given a written complaint to their rep miss esha pandey in turn she told that she would arrange a meeting with higher management but after that there was no communication from the company side. Whenever we called her she used to send sms that she is busy in meeting. On 01 jan 18 she responded that she had left the company as it a company of cheats and even they have not paid her the salary. She is also going to court to sue them. The company is not responding to mails also. It seems that they are cheats and be-fooling everyone that is why not responding. As we have withdrawn our application through above stated dates e-mails and hard copy was also given in office on 25 nov 17. The company is requested to refund our money rs 90000/- out of rs 95000/- immediately after deducting rs 5000/- administrative charges as per the agreement for contract id 100779 traveller id 185952 booked on 16 nov 17 worth rupees 95000/- (Rs. Ninety five thousand only) otherwise we have to go for legal action. (Wg cdr anurag chaturvedi) (Meenakshi chaturvedi) Mobile no, [protected] Was this information helpful? | |||
Mar 6, 2018 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Feb 02, 2018 Jukaso Journeys Customer Care's response Dear Sir, We would like to inform you that you had applied for a charge back on your transaction so please contact your bank for the same. Dear Sir/Madam, NOTE : EXPLANATION LETTER MANDATORY Dear Sir/Madam, Greetings from Axis Bank !!! For the below mentioned transaction details we have received the Charge back Request from card-issuing bank. Request you to please provide below supporting documents before the due date. Clear copy of the chargeslip signed by the cardholder Invoice copy All other documents pertaining to this transaction Type CB NO. CARD NUMBER CB Amount Txn Amount DOT MID ME NAME RRN AUTH C REASON CODE TID MERCHANT-A/C DESCRIPTION VISA CB 36681 [protected] 90000.00 90000.00 16/Nov/17 [protected] JOURNEYS RESORTS PVT L [protected] 048715 85 68317606 [protected] Credit not processed Warm regards KANCHAN KUMARI. Merchant Acquiring Division Please find our new helpdesk number Dir :[protected] Axis Bank Ltd | Retail Banking | Ground Floor | Tower-2| I-14 | Sector-128 | Noida Express Way | Noida | U.P - 201301 Email: merchant.[protected]@axisbank.com | Website: www.axisbank.com Disclaimer: "Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you are not the intended recipient of this mail kindly delete from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference | |||
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+91 89 1305 0100 [Jukasotel]
+91 54 2240 6667 [Varanasi]
+41 338 221 543 [Hotel Gasthof Schonegg]
I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
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Try to relationship manager and they are not pickup phones
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Surinder tiwari
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