[Resolved] Jukaso Journeys — Refund of my payment as services offered were denied

sash sash

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	jukasojourneys.com/jukaso-journeys-corporate-office-2

I am Shashi Bala, on 24th sep, 2016 I was invited by Jukaso journeys resorts employee Ms Manjit kaur and Ms simran nod they told us to join 5year jukaso membership for Rs 70, 000 . Initially we were reluctant to join as member but after their lot of convincing promises we joined by giving Rs 50, 000 through credit card and Rs 20, 000 as check payment . They told us that you will be provided with free spa services, Each Jukaso studio will attached by an individual kitchen and you can pay the credited amount through EMI. Their properties are very far from stations but they hide these facts from us.

They assign me a Contract ID-32862 and Traveler Id-110862. But day after when I got a verification call, the company refuse to give the services as promised by their employees in meeting. Next day I stop check payment of Rs 20, 000 and wrote to company on their mail id to cancel my membership and refund my Rs 50, 000 immediately as they are making fool of their customers by giving false promises.
Till date I got no reply from the company. I want my refund back of Rs 50000. I am using SBI credit card and they said that you will get 0% finance charges and amount will be paid back in EMI. This is all fake.now either I have to pay entire amount or pay back by paying 17% interest. Please help me. I am mentally harrased as i can not pay Rs 50000 amount of credit card and rate of interest is high of credit card.

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May 23, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Oct 10, 2016

Updated by sash sash sir

Company has not contacted me or called me till date. i request you to please resolve my complaint soon as i am mentally stressed bcoz Rs 50000 is a big amount for me and even SBI credit card is not ready to take back EMIs

Nov 11, 2016

Updated by sash sash Dear sir

please resolve my complaint as early as possible . company is not refunding my money. please help me

Jan 04, 2017

Updated by sash sash Dear Sir

company's 90 days refund period has been passed but they did not refund my money. neither they are replying nor they are refunding my money. they gave fake numbers of their officials when you try to approach them through customer care. please help.

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

May 02, 2017

Updated by sash sash Dear Sir,

Sorry to say But i really don't want to continue with this membership anymore. I only request you to kindly refund my money. I am just not interested in your any of holiday packages or plan. I hope you understand that if someone is not satisfied with services then she can withdraw the membership. I am not satisfied with your promises. I only want my money back.

Thanks
Shashi Bala
Contract Id 32862
Traveler id-110862
Mob-[protected]

May 03, 2017

Updated by sash sash Dear Sir

After i submit my response to your website I received a call from a number [protected] just in 5min, They told me that they are calling from consumer court portal and they will resolve my compliant regarding Jukaso journeys Ltd right now. They start asking me that how much money i paid them through credit card which credit credit card and which company.

they start asking information and said they will be verifying my information and then they will refund my money . They convinced me that that they are authorized persons of consumer court and whatever they are asking is just for the verification. and after that my amount will be credited or paid.

But within that time they said you will be getting a complaint number and other key on your mobile number that you need to tell us. while i was talking to them they deducted Rs 18000 from my credit card. when i got message from my credit card company regarding 18000 amount debit I immediately call them and tell them to block my card.

I suddenly realize that i had become a victim of these fraud people but they were so smart and convincing that they not even given a single doubt .

I cant tell you sir what i am going through now, I was begging for my hard earned Rs50000 and again these fraud people looted my Rs 18000 . I don't understand where should i complaint for this. I don't even have that much courage left that i lodge my complaint.

I don't know whether my compliant will be resolved or not but I want to inform you that your own portal is not safe. i cant imagine that this portal can be the cause of such happenings.

Thanking You

kindly aware your customers sir.This portal is to help the people not to be a reason to loot the people.

Jun 14, 2017

Updated by sash sash how could you mark my complaint resolved . I havent got any refund from the company till date. they are not replying back.

how could you mark it as resolved. i have lost 68000 till date just because of these people. please refund my money.