Jun 02, 2017
Updated by shaktikhanna On 31/5/2017, jukaso sent me mail directing to deposit Rs. 8000/- in
axis bank account A/C Holder Name- Journeys Resorts Pvt Ltd
A/C no- [protected]
IFSC Code- UTIB0000056
Sec-14, Gurgaon, as i have already booked my air tickets to pune, so seeing no options deposited rS.8000/- on 31/5/2017 IMPS reference number [protected], and sent transaction details on mobile number [protected] as provided by company official Mr. Ashish, but despite lapse of 2 days no confirmation of my booking is sent, I have made several calls to reservation team they just kept on saying confirmation mail will be sent within 5 minutes but despite waiting for whole day, no confirmation mail received...
Jun 05, 2017
Updated by shaktikhanna Called jukaso reservation team on toll free several time on 5/6/2017, regarding confirmation status but answer was just "we are sending confirmation mail in few minutes " but nothing happened...no email or revert came .
Jun 08, 2017
Updated by shaktikhanna Again jukaso people faltered, they issued confirmation voucher for PUNE from 7/7/2017 to 9/7/2017, for one room, although originally I booked for 7/7/2017 to 11/7/2017, one room. As we are 4adults going, so on suggestion from jukaso people ( MR. Ashish ) we opted for 2 rooms booking from 7/7/2017 to 9/7/2017 . But they issued confirmation for one room only, although they have charged me for both rooms @ RS. 2000/ Per night as utility /taxes. Even this confirmation voucher delivered to me after 100 s of calls / mails and harash words...
Verified Support
Jun 09, 2017
Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number on the below contact number and e-mail ID so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.
Jun 10, 2017
Updated by shaktikhanna very sorry to say...your reply is standard...reply...although each and every detail already in my complaint...still without reading my complaint, you have posted reply...kindly go through my complaint...my membership no; is already there, my mobile no: is there... any how THIS SHOWS how seriosly you take complaints/your customers...for reference ...my membership no: 144821
SHAKTI KHANNA
[protected]
Jun 11, 2017
Updated by shaktikhanna Reputation of any company depends on after sale service of customers, and behavior of its officials, moreover as jukaso is dealing in hospitality industry, so customer satisfaction should be utmost, but until now from only reply of this company it appears they are least bothered about customers, money making is only motive...
Jun 16, 2017
Updated by shaktikhanna Today I checked my online membership account on
Jukaso journeys...and astonished to find Annual charges of Rs.3000/- although as per contract, I am having there are no annual charges during my 3 year membership... even while enquiring regarding my membership from toll free number of jukaso, I was assured that there will be no annual charges ... It seems, cheating is very much prevalent at jukaso ...For reference my membership number us 144821
Jun 16, 2017
Updated by shaktikhanna Till date, I have not received any relevant reply from jukaso people...
Ridiculous working...
Jun 21, 2017
Updated by shaktikhanna Till now my online account was showing 0( zero) outstanding towards my membership of 3 years, but all of sudden Rs.3000/- has been shown as annual charges, although as per my contract id 63195, there are no annual charges, it's a clear violation and breach of trust
Jun 21, 2017
Updated by shaktikhanna Series of all above events and no relevant reply is shaking my faith in your company...
Seems to be TOTALLY FRAUD COMPANY
Jun 25, 2017
Updated by shaktikhanna Today again checked my online account, now it is showing outstanding amount Rs.6000/-, although I have got a email on 22/6/2017 from [protected]@jukasojourneys.com, stating that your ASF is paid for 3 years, there is technical issue in online member login portal and will be rectified in due course, but after passing of so many days its still not corrected rather outstanding amount enhanced to Rs. 6000/-
Jul 24, 2017
Updated by shaktikhanna Till date my issue is still unresolved...
Jul 27, 2017
Updated by shaktikhanna Its strange, although my online account of
jukaso journeys is still not rectified, and complaint is shown resolved...
Aug 03, 2017
Updated by shaktikhanna WHAT A SORRY STATE OF AFFAIRS...
Unresolved are shown resolved...
Aug 17, 2017
Updated by shaktikhanna Despite two months elapsed... error in my online account ...still unresolved...what a pity state of affairs...
Sep 16, 2017
Updated by shaktikhanna Strange are ways of working ...in jukaso ...no body is bothered for customer satisfaction...although...they are dealing in hospitality...
My issue is still not resolved ...although almost 3 months have passed ...
