[Resolved] Jukaso Journeys — wrong information in promotion services

NaveenK Yadav

from Bhavnagar, Gujarat

Address:

Gurgaon, Haryana, 122006

Hey guys,

I received a phone call from your promotional services to collect 3 items

1. A coupon for 2d 2n visit
2. Another scratch coupon which will surely consist one out of four items
A. Led
B. Laptop
C. Mobile phone
D. Jewellery coupon
3. A parlor coupon
Following was the text that i received

Sir, u & ur spouse both r invited in jukaso hotel sec 14 ggn no any charges for gift with 45mint for details 1st gift is 2n&3d holiday gift voucher 2nd scratch card there is 4 option nd 1 assured gift.3 gift vibes buity parlor voucher ur winner code ch0035
Regds - rohan sharma.

Please see into it

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Dec 18, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Jukaso Journeys Customer Care's response Dear Member,
We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
For Reservations : [protected]@jukasojourneys.com
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.

Nov 17, 2017

Updated by NaveenK Yadav Hey guys,

Not providing full information and inviting people under wrong pretence should not be an acceptable corporate policy. Please take appropriate action and inform me how Jukaso is redressing my grievances in this regards.

Thanks and Regards
Naveen Yadav