Jumbo Warranty Service — replacement of my broken frame of led tv (jumbo fault)

Address:New Delhi, Delhi
Website:jumbowarranty.com

In january i started seeing some black spots on my samsung ua65ju6400 tv.
I registered a complaint at jambo. Executive was quick to visit my home, he acknowledged my problem and said that they will arrange a pickup soon.

When they brought my tv back, i saw a broken frame!!! I was quick to take photos and call the person who was attending my issue.
He said they will arrange an replacement soon. It was 7th feb '17 when i got my tv back, since then no arrangement for the parts has been arranged.
They have stopped responding to my messages and calls.
I tried calling their toll free number, they were too not interested in addressing my problem.

I feel soo helpless and betrayed by these jumbo people. I have attached a few pictures of my led tv
+2 photos
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    Jumbo Warranty Service Phone
    +91 97 2550 2777
    +91 97 2500 2777 [WhatsApp]
    Jumbo Warranty Service Address
    230-231, 2nd Floor, Sunrise Mall, Mansi Circle, Vastrapur, Ahmedabad, Gujarat, India - 380015
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