[Resolved] Junglee Rummy — about account /scam | |||||
Hi, I am playing rummy in jungleerummy site more than 30 months always lost never won or recovered money 2 days ago i am playing a free tournement and in second round when i am at single card table stuck when i came back i middle dropped and lost tourney when i asked support team they told we cant do anything i think before i love this site but now they showing their true colours lot complaining junglee fake blah blah but i always supported junglee site in the end they are not trustworthy site please help check and review junglee rummy site Was this information helpful? | |||||
Aug 26, 2017 Complaint marked as Resolved they given back tourney amount back too me Junglee Rummy customer support has been notified about the posted complaint. Verified Support Aug 04, 2017 Junglee Rummy Customer Care's response Dear Mr. Jani Basha, Greetings from Junglee Rummy. We'd like to inform that Rummy should only be played as a medium of entertainment and not to earn money. Whenever you play online rummy with cash - always follow the Responsible Gaming Policy given on the below link at all times: https://www.jungleerummy.com/responsiblegaming In reference to your queries related to the tournament, our team responded to your emails and calls and requested if you could share with us the necessary screenshots or error messages you faced so that we could investigate the concerns in detail. Be assured that our customer service team is always available for your assistance, however, to be able to investigate specific issues only being faced by you, we will need more details so that the same can be looked into on priority. We also understand that our team got in touch with you to resolve your queries over the phone. For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com Verified Support Aug 15, 2017 Junglee Rummy Customer Care's response Dear Mr. Jani Basha, Greetings from Junglee Rummy. We understand that your queries have been resolved. You are requested to mark this complaint resolved. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com | |||||
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View all Junglee Rummy contact information
Greetings from Junglee Rummy.
We'd like to inform that Rummy is a skill game and is played only for entertainment. Winning or losing a game only depends on your game strategies.
Junglee Rummy is RNG certified which ensures that no one has a manual access/control in the distribution of cards. We'd advise you to take a minimum risk in the game, and use your skills to plan if you'd like to drop the game or continue playing.
We run daily promotions, participating in them for winning cash prizes depends on you.
In reference to your queries that you may have sent to our email-id support@jungleerummy.com - we request you to share your reference number so that we can respond with the status of your request, else you may send us an email again with the reference number "c1650884".
You may also share your username in response to this query and we will definitely get back to you.
Junglee Rummy is committed to responding to all your queries and hence you may also see that our complaint resolution percentage is 96%. This is only because all our customers are important to us and we make sure all their queries are resolved to their satisfaction.
In fact, you may refer to the comments by Mr. Jani Basha which specifically informs that we resolved all his queries to his satisfaction.
For any further assistance, please contact us directly on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to support@jungleerummy.com.
Thank you for your time.
Regards
Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
support@jungleerummy.com