[Resolved] Junglee Rummy — about site issues | |||
Hi, Thsy closed my account after 5 years saying i am not playing responsible game last 5 years they slept suddenly wake saying this all lie their support team warned me if i complaint they lock my account permanently same happened they never bother when i loss money played 24/7 when i question and rise voice suddenly they remembered game policies aftet 5 years its up to you guys look my situation choose best site One more my complaints here getting marked as reaolves please site admin my cases never resolved Thanks Was this information helpful? | |||
Jul 9, 2019 Complaint marked as Resolved Junglee Rummy customer support has been notified about the posted complaint. Verified Support Jun 05, 2019 Junglee Rummy Customer Care's response Dear Janigul, Greetings from Junglee Rummy. We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, o[censored]tmost importance. As already informed to you on this forum in your previous queries, we have deactivated your Junglee Rummy Account because we feel that you were not following Responsible Gaming Policy which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree. https://www.jungleerummy.com/responsiblegaming. Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. In your previous complaints, you have mentioned that you have incurred losses and you want us to give you bonus money to help you recover your losses. As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety. Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: · Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life. · Consider gameplay as a form of re-creation meant for entertainment. · Keep track of the total time you spend while playing games and limit it. · If you play cash games, set a limit for your daily/monthly spends and stick to it consistently. · Always play with a positive mindset and avoid playing in a distressed mood. · Never play to chase losses and stop playing it if you are on a losing spree. As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions. Thank you for your time. Regards, Team Junglee Rummy [protected] (Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com | |||
2 Comments | |||
I want to change my date birth in my junglee rummy personal detail please help to resolve my problem thank you.