[Resolved]  Junglee Rummy — Account and amount frozen. no cheating.plz

Website:junglee rummy

Hi team

I have not changed my default username. Plz identify using my mobile number which is registered with this forum.

You could have told while registering that this is a used mobile, you cannot login.
while you are doing kyc verification, you could have locked,
while adding cash, you could have locked.
while playing you could have locked.
But after playing and winning for 2 days., now you come and say that it is a second hand phone, we will take away your 60000rs . please tell me how it is fair. just that you have total control and nobody can do anything, how can you simply take away my money without commiting any fraud.
what kind of responsibility is this.
simply giving automated statements after locking our money. what is this?
please think and understand. imagine how much pain i am going through from one week because of your no reply and automated statements.
it will be blood on your hands if you dont reply me what fraud i have commited. imagine because of your acts. how many people are commiting sucides. when ppl lose you make them play. when ppl win, you just lock and say suspicious activity wthout stating any reason and take away money. There should be some inner consiouness even though externally no body can do anything. how many families might be cursing your acts. dont you think anything while ppl are mailing and pleading you to give back their legitimate money
I have recently bought a second hand phone and created a junglee rummy account with all kyc. I deposited money and played for 2 days. I have a total money of 60 thousand rupees in my account. when i placed a withdrawal, my account is locked.
Please tell me what fraud i have commited. what unfair play i have done.
Taking away 60000rs for using a second hand mobile is very harsh.
I asked the mobile owner. he told he has used mobile for playing junglee rummy on his account.
How come creating a account on a used mobile is fraud or suspicious?
taking away 60k rs for this is how big. plz understand...
tell me what fraud or unfair thing happened in this account.
how is that we cannot use a second hand mobile?
is that 2 accounts are getting logged in same phone alternatively. no right.
plz plz understand, for buying a second hand phone, punishing with 60 thousand penality is very very harsh. Please process my withdraw.
If there is a fraud, collusion, unfairness. I will not ask for refund.
please dont treat fraudsters and genuinue players in the same way.
this is not correct. Not everyone can afford to buy brand new phones.
If you think this is wrong, Please process my refund. i will buy a new phone for 8k and will login. You can block if the second hand mobile is used for logging again.
please dont punish like this. plz understand. money is money for everyone. please review my case and take decision accordingly.
i couldnt afford a new phone. hence used my second hand phone.
please for god sake. dont take away 60000 rs for this issue
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Dec 17, 2022
Complaint marked as Resolved 
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2022
Junglee Rummy Customer Care's response
Dear User,

Thank you for reaching out to Junglee Rummy.

This is in reference to your concern related to your Junglee Rummy account. Request you to share with us, your Junglee Rummy username for our team to work on your concern.

Rest assured we will be happy to assist you.

Team - Junglee Rummy
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