I registered on Junglee Rummy on the 6th Aug 2022, deposited ₹2, 000 after all my docs and kyc was verified. After playing for sometime, my balance was somewhere around ₹6, 500. I decided to withdraw the amount, did so in 3 transactions, ₹100, ₹1, 000 and ₹5, 506. The transaction status was showing under verification. I didn't bother then as I thought it might be a regular process as it was my first withdrawal request. Please note that my KYC was already verified at this moment. They do not allow you to raise a withdrawal request unless you have done so.
On the 8th Aug 2022, I receive an email saying that my id is blocked due to suspicious activity. I asked them for an explanation, they first said that they have some algorithms in place but they kept referring to the fair gameplay policy. I have gone through it and I am sure I have not violated any terms. I have attached the email thread of our conversation below. Please get my the money I won. My Id is 9765aedc78.
Violations of terms and conditions [ ref:_00D0o1Ajlm._500C61pj6W:ref ]
Inbox
Support E-mail [protected]@jungleerummy.com via 6bfiqycesdj9gi.0o-1ajlmeac.ind25.bnc.salesforce.com
Aug 8, 2022, 1:23 AM (2 days ago)
to [protected]@gmail.com
JungleeRummy
Dear xxx,
The following is a formal notice to you from our Risk Management team:
We would like to inform you that your Junglee Rummy account has been locked due to the suspicious activity performed by you on the platform as per our internal policies your account balance has been frozen.
Thank you.
Best regards,
Risk Management Team
Team Junglee Rummy
ref:_00D0o1Ajlm._500C61pj6W:ref
Payment Partners
RNG Certification All Feature All Feature
©Junglee Rummy. All rights reserved.
xxxxxxx
Aug 8, 2022, 1:38 AM (2 days ago)
What have I done that you are calling suspicious? Please explain...
Support E-mail via ygsoe2mq8gkdob.0o-1ajlmeac.ind25.bnc.salesforce.com
Aug 8, 2022, 2:32 AM (2 days ago)
to [protected]@gmail.com
JungleeRummy
Dear xxxx,
The following is a formal notice to you from our Risk Management team.
We would like to inform you that certain suspicious activities were detected in your Junglee Rummy account.
We have algorithms designed which indicate fraud play of the user based on his location, device, game play patterns etc.
We would like to notify you that all transactions in your Junglee Rummy account have been frozen as per our policies.
Thank you.
Best regards,
Risk Management Team
Team Junglee Rummy
ref:_00D0o1Ajlm._500C61pj6W:ref
Payment Partners
RNG Certification All Feature All Feature
©Junglee Rummy. All rights reserved.
xxxxx
Aug 8, 2022, 2:33 AM (2 days ago)
to Support
I don't agree. Please give a proper explanation of what fraud did I commit.
Support E-mail via jy8ahjoc4xuj.0o-1ajlmeac.ind25.bnc.salesforce.com
Aug 8, 2022, 3:36 AM (2 days ago)
to xxxxx
JungleeRummy
Dear xxxx,
The following is a formal notice to you from our Risk Management team.
We would like to inform you that certain suspicious activities were detected in your Junglee Rummy account.
We have algorithms designed which indicate fraud play of the user based on his location, device, game play patterns etc.
We would like to notify you that all transactions in your Junglee Rummy account have been frozen as per our policies.
Thank you.
Best regards,
Risk Management Team
Team Junglee Rummy
ref:_00D0o1Ajlm._500C61pj6W:ref
Payment Partners
RNG Certification All Feature All Feature
©Junglee Rummy. All rights reserved.
xxxxx
Aug 8, 2022, 2:07 PM (2 days ago)
to Support
Is it permanently frozen or I can access it after sometime?
Support E-mail via vlmvmtshv2rc.0o-1ajlmeac.ind25.bnc.salesforce.com
Aug 8, 2022, 2:31 PM (2 days ago)
to [protected]@gmail.com
JungleeRummy
Dear xxxx,
As informed to you in our earlier emails you have violated our fair gameplay policy as listed in our terms and conditions.
Hence, your Rummy account has been deactivated Permanently and your fund balance has been frozen.
Thank you for your time and patronage.
Best regards,
Risk Management Team
Team Junglee Rummy
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