Junglee Rummy — Account locked

Junglee Rummy — Account locked

R Rajkishor2014 from Wardha, Maharashtra Mar 18, 2022 Mar 21, 2022 This thread was updated on Mar 21, 2022

First Of All I Installed the junglee rummy application i deposited Rs5000 and started playing In First Day I won around 18-19k i submitted the withdrawal Request of Rs2000 Got approved Then I submitted a withdrawal request of 4900 which is in under process i contacted [protected]@jungleerummy.com they told me yow will get it within 24 hrs i waited on next day when i checked my account it's been locked. After Sending number of mails to [protected]@jungleerummy.com I got reply stating that as per risk management team your account is locked Now It's been 4 days i am struggling with junglee rummy to get my money back which is around 16k i am not getting any reply from [protected]@jungleerummy .com please help me out Was this information helpful? No (0) Yes (2)
Junglee Rummy customer support has been notified about the posted complaint. Verified Support Mar 19, 2022 Junglee Rummy Customer Care's response Hello Raj, Thank you for contacting Junglee Rummy. We request you to write us via the Help Page of our website or application. We look forward to hearing from you at your earliest convenience so that we can resolve the issue at the earliest. Thanks & Regards Team - Junglee Rummy Mar 21, 2022 Updated by Rajkishor2014 First Of All without any intimation you guys locked my account due to no reason and after sending number of emails I got reply that " We would like to inform you that your Junglee Rummy account has been locked due to the suspicious activity performed by you on the platform as per our internal policies your account balance has been frozen." And now after struggling with your risk management team my account is unlocked but the balance which is in my account around 16000 is winning balance balance which I can withdrawal but since my account is unlocked it's showing deposit balance so i am unable place withdrawal request it's not acceptable before that i placed withdrawal request which you guys declined after you locked my account and now you convert the winning balance to deposit balance
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