[Resolved] Junglee Rummy — account locking | |||
My account was locked on before of three weeks ago, user id is "bvr11111" i want to know the perfect reason, i have 2000 rupees in my account.i have getting call from your comany, he was said please upload your identification . Now iam attaching my adhar for your verification purpose. please reactivate my account to play the game for long and good relation ship. Thank you Was this information helpful? | |||
Jan 8, 2018 Complaint marked as Resolved i have getting a call back from jungles rummy forum and they are said my problem is to be solved with in two days, thank you for responding my complaint Junglee Rummy customer support has been notified about the posted complaint. Verified Support Jan 08, 2018 Junglee Rummy Customer Care's response Dear Vijender, Greetings from Junglee Rummy. Thank you for marking the complaint resolved. Please be informed that an intimation email was sent to you when your account was locked. We observed that you may have been playing from an Internet connection, whose IP address belongs to Telangana district. Unfortunately, as per recent changes to the Telangana gaming act, the state has decided to not allow online Rummy for cash to be played by residents of Telangana. In compliance with the ordinance, we have made changes to our services and have stopped offering online rummy games for cash in Telangana. Hence you will not be able to play any cash games. Also as observed, your Name on the Adhaar card (attached to this query) and your name as per our records is different, hence the document cannot be considered as your address proof. As you have already confirmed that you have got a call back from our team. Since we respect the privacy of personal information of all our customers, hence, we would not discuss your account on a public forum. Hope you understand and will appreciate our concern for your privacy. Going forward in case you have any queries you may get in touch with us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time! Team Junglee Rummy +[protected]Mon-Sat 10:00 AM to 7:00 PM) Email: [protected]@jungleerummy.com | |||
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View all Junglee Rummy contact information
Greetings from Junglee Rummy.
We are really concerned about this and would like to categorically state that we do not have/employ site players and it is against our policy.Please be assured that you are playing against another individual just like yourself. We only give a platform for which, we charge a small fee.
We would further like to state that as a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills.Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification
As per the terms & conditions, you agreed to at the time of registration, you should follow the responsible gaming policy at all times. Also, as confirmed to you in our earlier conversation with us, you have lost fairly to your opponents. Since the winnings of the games are with your opponents – the same cannot be refunded to you.
You are prohibited from creating or using multiple user IDs for registering on the Website.We have already communicated to you over the email with us that post verification of your account it was observed that you are holding multiple accounts on our website which is against our terms & conditions mentioned on the below link:-
https://www.jungleerummy.com/termsofservice
Thank you for your time.
Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: support@jungleerummy.com