Junglee Rummy — Blocking of account and losing money

I have joined in junglee rummy with an ID 'mefrommel' earlier, but were not submitted the required ID for KYC verification. Last week I have again installed junglee rummy app and deposited money and started playing. In the mean time I have uploaded the passport, pan card and adhar card for KYC verification. Also my phone number and e-mail ID also got verified.

While I was playing, suddenly got logged out and now showing this account is blocked. I have made a withdrawal of 23850 also. That was also held up. Also there was more than 25000 rupees in my account. So nearly 50000 rupees of mine is there in my junglee rummy account

When contacted, Got a message that suspicious activity from my side is noticed. But never mentioned about what kind of suspicious activity. Though I sent mail from my registered email, no response is there from ther I haven't made any kind of malpractice which is against junglee rummy rules.

Kindly take necessary action to remove the blocking of my account and return my money