Junglee Rummy — Blocking of account and withholding money

manggsi

from Mangalore, Karnataka

Dec 13, 2022

Address:	new delhi
Website:	www.jungleerummy.com

I have joined in junglee rummy with an ID 'mefrommel' earlier, but were not submitted the required ID for KYC verification. Last week I have again installed junglee rummy app and deposited money and started playing. In the mean time I have uploaded the passport, pan card and adhar card for KYC verification. Also my phone number and e-mail ID also got verified.

While I was playing, suddenly got logged out and now showing this account is blocked. I have made a withdrawal of 23850 also. That was also held up.

When contacted, Got a message that suspicious activity from my side is noticed. I haven't made any kind of malpractice which is against junglee rummy rules.

I think any of the following may be the reason made the misunderstanding and blocking my account

When I joined in the JR earlier, I was using a mobile handset different from my present handset vivo
While playing the game, I have switched for mobile to the office desktop which is having another IP.
This happened 2-3 times. But the same game and single game only I have played. Not as fraudulent measure, but for convenience and better speed ( I have done it before while playing in some other rummy sites, but was not a problem there, so thought the same here also)
During night, i have played in my laptop using the internet connection from the mobile using hot spot.

this is to convey you that I haven't made any kind of illegal activity during the play.
So I request you to kindly restore my ID and remove the blocking
Also I request you to to release the amount I have withdrawn.
Also there is no reply from the Junglee rummy if you are writing to them

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Junglee Rummy customer support has been notified about the posted complaint.

Dec 15, 2022

Updated by manggsi Even though they advertise about 24/7 consumer helpline, I haven't received any reply for this complaint
First when I mailed about the account blocking and withholding money, the asked me to upload my pan card from my profile. First they locked the account, then asked me to upload. I have already uploaded and verified my KYC made one withdrawal also. After that they blocked. Now the money deposited also they have taken.

Verified Support

Dec 15, 2022

Junglee Rummy Customer Care's response Dear User,

Thank you for reaching out to Junglee Rummy.

This is in reference to your concern related to your Junglee Rummy account. Request you to share with us, your Junglee Rummy username for our team to work on your concern.

Rest assured we will be happy to assist you.

Thanks,
Team - Junglee Rummy

Dec 20, 2022

Updated by manggsi Dear sir,
Happy to hear from you. my user id is mefrommel. It is already mentioned in the complaint i have raised in 13th december. I used my phone number to login also;

Hoping to get my solved at the earliest possible

Thanking yoy

Dec 22, 2022

Updated by manggsi This is very unfortunate that after providing all the information you people have asked for, you people are still negligent towards the complaint I have raised. After making many calls and ads, you people make people join in junglee rummy and once a large deposit is made and the player won some amount of money, then suddenly blocking the account and taking away the money. I have seen similar complaint regarding JM somany time . Kindly give me My withdrawal 23850 and 26000 rupees in my account . I am not in a position to give 50K rupees to junglee rummy in one fine morning. At least respond to the complaints...

Dec 27, 2022

Jan 04, 2023

Updated by manggsi sked for my user id on 15.12.22. after that there is no response from the side of junglee rummy. What kind of customer support is this. I request you to kindly unblock my account also transfer the amount I have initiated the withdrawal

Jan 25, 2023

Updated by manggsi Asked for my user id on 15.12.22. after that there is no response from the side of junglee rummy. What kind of customer support is this. I request you to kindly unblock my account also transfer the amount I have initiated the withdrawal.

Have seen many complaints in this forum with the same problem., One a good amount money is deposited in your account and if try to withdraw, suddenly locking the account saying fraudulent activities identified, without mentioning what kind of fraud activity and the amount remaining in the account can be taken by the juglee rummy people. From the complaints raised here itself shows that they are cheating people and making huge amount in this fashion. they are using famous people to advertise about their online support. But i haven't seen any support. my 55000 is blocked and no reply from them.