Junglee Rummy — cheating while playing.

Dear sir,

I am filing this complaint because not getting the resolution from their support.

I am playing this game since last month. It was okay till the time i was loosing. I lost a lot. But as soon they notice i am winning a game they push me out of table, network hung, player who was loosing suddenly declares.

They have looted my rs.12000 as of now an i didn’t find any way to get my money back

Please help me out.

Best regards,

Vinod mhaske
Vinod. [protected]@gmail.com
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Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
Junglee Rummy Customer Care's response
Dear Vinod,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way but please note that as per our terms of service, which you agreed to while registering, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. This is why we offer the option of playing free games and tournaments for all our players. Our goal is always to provide a safe, secure, fair, and entertaining skill gaming platform for our users. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

As a responsible gaming service provider, to ensure that you don't incur any further losses, we have locked your account so that you cannot fund your account any further. Rummy is a skill-based Game, and winning and losing depends upon your game strategy and skills. Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification. Hence, we do not have any manual control over the cards.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends, and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair, and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure, and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Additionally, our customer champion will connect with you within 24 hours to resolve your query at the earliest.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
May 01, 2020
Updated by Vmhaske
No call no resolution of my complaint. They have drafted one msg for all complaints and keep on circulating that.
I am still receiving their promotional tempting offers to play the game. Cheaters and fraudulents.
May 06, 2020
Updated by Vmhaske
Still waiting for solution call.
I am still getting msgs promotional offers to fund my account.

Its fake guys please don’t use this app for playing rummy.

I asked many in my contact not yo play on junhlee rummy as they are the fraudulent in ehite collar.

Please dont play
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