[Resolved] Junglee Rummy — closing my account

Tehgan

from Bengaluru, Karnataka

Address:	New Delhi, Delhi, 560013
Website:	www.junglerummy.com

Dear all and admin
please read this carefully one of my friend suggested me to play in junglerummy i lost almost 60000 starting and almost quit the site and that time someone has called from junglerummy and gave 1000 bonus after that since 4 months i lost almost more than 150000 here and i didint even paid my pg rent also so tomarrow they people send me out.. also i have taken 60000 LOAN in offic efriends so i completely get depressed and today iam in road i lost everything here and when i asked junglerummy people for some bonus mr shashi i almost cried today for some bonus and that ### didnt even cared iam feeling to sucide please friends dont play rummy in junglerummy site i beg u guys dont waste ur life in such cheating compny im asking junglerummy people why u peoples are sitting there one o[censored]r valuable player in some big problem atleast u people not even responding in this 5 months i only recived 1000 rs bonus thats also after giving mANY COMPLAINTs and all if possible help people yaar we came from natives we work hard to get salary and loosng full salar in day only seriously iam feeling to sucide...iam not worried what ever i lost i got another GOOD JOB and i can make my future well but thease people i would say all ###s gandu chutiyaas u dont even have lil care bout ur players u ###s ur eating food from us atleast think about it

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Aug 10, 2018

Complaint marked as Resolved

Thank you very much iam taking my complaint back yesterday i was lil depressed so i sent that msg thank u

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Junglee Rummy Customer Care's response Dear Tehgan,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way, however, We'd like to inform that Junglee Rummy is one of the leading and India's most trusted Rummy Website. Also, we are committed to giving you the best support at all times. As you confirmed that our team was able to resolve your queries to your satisfaction - hence in future for all your queries, you may get in touch with us directly.

We also recommend you to take a break for some time so that you are not taking any loan for playing rummy. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

With reference to your bonus request, we would like to inform that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.

As a responsible and the fastest growing rummy website in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills. Entertainment Rummy is a skill game, winning/losing a game only totally depends on your skills and strategies.

Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our customers since our launch.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

We also request you to call us at any point in time so that our " Customer service Champion" can assist you in resolving any kind of issues. As you have mentioned that you are taking back your complaint and have resolved the complaint, we are considering this complaint as closed.

Thank you for your time.

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com