[Resolved]  Junglee Rummy — doing fraud activity

Aug 27, 2018

Junglee Rummy Customer Care's response Dear Nazma,

This is in reference to your request for deactivating your account.

We'd like to inform that Junglee Rummy is India's leading & most trusted Rummy Site. We are RNG certified and the certification is available online on our website https://www.jungleerummy.com/certification. The RNG system makes sure that the cards are distributed randomly and that no one has a manual access/control in the distribution of cards.

Rummy, being a skill-based game, is dependent majorly on your strategies while playing the game. Also, we are committed to giving you the best support at all times. Our team did speak to you on August 19th and basis your confirmation over the recorded line we did not close your account.
We’d like to inform you about the various benefits that you can avail:

A. It is not mandatory for you to deposit and play games, you have the facility of playing Free Tournaments and Practice games, where no cash is required.

B. We are constantly running high value free & cash tournaments – you can join these tournaments and if you win you can withdraw your entire winnings

C. On a daily basis, we run promotions and recently introduced daily/weekly/monthly leader boards – you may avail the benefits and win cash prizes on fulfilling the eligibility criteria.

D. We constantly introduce new deposit bonus codes and you may avail instant cash and other benefits as per the details of that promo-code.

E. For your assistance, we have a dedicated team who are available to assist you over the phone – Monday to Saturday between 10:00 AM to 7:00 PM.

F. You also have the facility to reduce your daily/monthly deposit limits so that you can limit the amount of money you can deposit to your account.
With reference to your bonus request, we would like to inform that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time.

Please understand that Rummy is a skill based game played for entertainment and at no point in time we would want you to get addicted to these games, that is why we have given you to the facility to reduce your limits yourself and play free tournaments to win a cash prize. In fact, when you register on our website and accept our terms of service – you also agree to our Responsible Gaming policy which is as below:

• Strike a balance in your daily life to check any form of addiction to rummy
• Consider rummy as a form of recreational game meant for entertainment
• Never prioritize rummy over other activities that impact your daily life
• Keep a track of the total time you spend while playing online rummy games
• Set a limit for loss in cash rummy games and stick yourself to it consistently
• Always play with a positive mindset and avoid playing in a distressed mood
• Never play to chase losses and stop playing it if you are in a losing spree

For a follow-up, our team tried to reach out to you again, however, could not get through. You are requested to share a convenient time to talk to you so that we can resolve your queries.

Also, as observed you are regularly playing cash games and hence, we hope all your concerns are already resolved.

Do let us know if you still wish to close your account, if yes we will deactivate your account immediately and send you a confirmation on your registered email id.

For further queries, you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM)

Thank you for your time!

Regards,

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com