[Resolved] Junglee Rummy — every time under verification my withdrawal junglee rummy

dilipesm

from Madurai, Tamil Nadu

Address:	110027
Website:	www.jungleerummy.com

Dear editor

Hi everyone this is santhosh from chennai each and every time when ever i placed withdraw request on junglee rummy they just put under verification my withdrawal and take 3 to 5 days to process my withdrawal request.in this reason few months i don't play junglee rummy today i placed withdrawal request they just put on under verification. Hence you are kindly look into this and do the needful.

Regards
User id: cskl

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Nov 29, 2017

Complaint marked as Resolved

Processed

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Junglee Rummy Customer Care's response Dear Santhosh,

Greetings from Junglee Rummy.

We understand your concerns, however, since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines.

As mentioned on our website we process your withdrawal request within 24 working hours - and we ensure that we meet all our timelines. We observed that your withdrawal request came under verification on 28th November and as verified and confirmed by you, your withdrawal was processed on 29th November.

Also, as checked all your earlier requests were also processed within 24 working hours.

Please understand that all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favorite cash rummy games without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time and resolving the complaint.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com