[Resolved] Junglee Rummy — fake commitment | |||
Hi this is abhishek my from mumbai in last week i play with my friend this is my mistake but unfortunately i win the game and i also add money to the total amount and put in withdrwal request. After that what junglee rummy mail me that you r doing fraud and this is formal notic to u i[censored] will agree that u play with your friend we did not take any action and do mot cost me.. I agrred everthing after next day they mail me and say to pay penelty of 500 rs that is same as in my withdrwal request... But they do not send any singal mai and do not cost any thing to my friend why bcos he did not have anything in his withdrawal request... Why this r doing like that.. I mail them if my pending amount is not tranfer in my account i complaint against this game. I[censored] have some idea how to complaint please help me... It's 100% sure this is fake game.. I[censored] want proof i send u all proof Abhishek bais [protected] Was this information helpful? | |||
Oct 8, 2018 Complaint marked as Resolved My complaint is resolved thnx mr rajan to help me Junglee Rummy customer support has been notified about the posted complaint. Verified Support Oct 08, 2018 Junglee Rummy Customer Care's response Dear Abhishek, Thank you for marking the complaint as resolved. Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 96%. With reference to the email you received, we'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service. As you have shown your interest to continue playing with us, you are also confirming that you will follow the terms & conditions given on the below link at all times https://www.jungleerummy.com/termsofservice. Our Risk management team noticed a suspicious activity in your account and before taking an action we chose to inform the same to you immediately via email. Our " Customer Service Champion" have already spoken to you in detail regarding the same and your withdrawal has already been processed. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago. For further queries, you may also contact us on +[protected] from Monday to Friday (10:30 AM to 7:00 PM) Regards, Junglee Rummy - India's most trusted Rummy Site. +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com | |||
 3 Comments | |||
Comments
I am 100% sure that u work with me is legal i speak to mr rajan who guid me very well releted this concern and i m happy to speak with you thank you so much mr rajan
Reply
My complaint is resolved
They have sent a mesage for bonus if if add cash they will give me 100% bonus amount i have added 1000 rs cash but they have given me nonus rs 8 only
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