[Resolved] Junglee Rummy — fraud by junglee rummy site | |||
My account was locked, user id is "eswarkumar12", i won 3800 rupees, when i made a withdrawal request my account was locked.. Dear eswar, The following is a formal notice to you from our risk management team: Your junglee rummy account has been locked on the account of fraud committed by you. During our investigation, we went through all your game logs, and noticed an increased number of games played with a user having a nickname “kalluru0003”.in some of those games, it was noticed that you and the other user were intentionally losing to each other. You engaged in serious fraud by committing collusion. As per our terms and conditions, colluding with other players and fraudulently laundering that money to one single account are all serious violations and susceptible to investigation and necessary action. Your junglee rummy account has been locked and account balance frozen. Our risk management team has collected complete records of your fraudulent gameplay and your fraud activity report is ready to be submitted to the authorities for necessary action and recovery of the cost of damages incurred by the company due to your fraudulent activity. If you agree to commit this fraud, and further agree to not repeat this activity, we may choose not to take any action or apply the cost of damages. We’re offering you a fair chance at accepting your mistake and contributing towards making junglee rummy safe and secure. Let us know how you would like us to proceed. Thanks & regards, Support team Jungleerummy.com And i have seen some negative comments on jungle rummy, if this was the case i wont reccomend your site to anyone.. Kindly resolve my problem and realase my account immediatly Thank you Was this information helpful? | |||
Nov 12, 2017 Complaint marked as Resolved Junglee Rummy customer support has been notified about the posted complaint. Verified Support Oct 12, 2017 Junglee Rummy Customer Care's response Dear Eswar, Greetings from Junglee Rummy. We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users. Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user. Our Risk management team, during verification of your account, observed that you were not following our terms & conditions, hence, your account got locked and an intimation email with all the details was sent out to you as soon as your account got locked. Please understand that these activities are not permissible and necessary actions are taken so that other players of our website are not affected and their trust on Junglee Rummy is always intact. You may go through our Fair Play policy you agreed to at the time of registration on the below link for more details. https://www.jungleerummy.com/termsofservice For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com | |||
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i got same issue. they are making a lot of money in the name of risk management team. they took my rs.9500. they send me game log and saying that other player discarded low value card. and that is a fraud play. if a player discard low value card, does that mean a fraud play? i domt understand their psychology. just stop playing on this website. thats better. i am very disappointed these days after they did this to me. even if we dont commit fraud, their risk management will prove that we committed fraud.
Greetings from Junglee Rummy.
As already informed to you in the complaints posted by you - We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.
Rummy can be played with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of Fraud & in-game Collusion all user actions are monitored and recorded as mentioned above.
Any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by JungleeRummy against the suspected user, as detailed in the section below entitled Breach and Consequences.
As you have confirmed the game investigation report has already been shared with you hence for the security of all our customers we will not be able to allow you to play on our website.
Thank you for your time.
Regards
Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
support@jungleerummy.com