[Resolved] Junglee Rummy — fraud company beware guys

janigul

from Ponnur, Andhra Pradesh

Address:	New Delhi, Delhi, 110025
Website:	www.jungleerummy.com

Hi consumer FORUM,
junglee rummy 100% fake they deactivated my account without my permission asking even i am trusted playing from years there so please think when i raise my voice tell my problems they deactivated my account this shows us how they are insecure about their site oh my god please players look this i am playing from around 5 years and played with lakhs never won even i recovered my money they already told if i complaint here they will lock my account same happend they don't even hesitate one sec deactive my account i got email saying all [censored] game policy everything im asking simple question when im lossing money at that time why u didnt closed my account now its all part of their plan support team head dattu warned me i[censored] complaint on jungleerummy your account will be locked same happend i questioned so they locked not about gaming policy all trash please look this matter and i need data from my account i have money when account got locked

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Aug 25, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Junglee Rummy Customer Care's response Dear Janigul,

Greetings from Junglee Rummy.

We are concerned you feel this way. As India's most trusted Rummy site, we indeed take fairness of gameplay and wellbeing of our users, o[censored]tmost importance.

Your account has been deactivated because we felt that you were not able to follow our Responsible Gaming Policy which specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.

Please understand that we have always valued your long-term association with our website, however, as a responsible gaming website, for us, your welfare is o[censored]tmost importance.

All your previous complaints and your conversations with our customer service champions, reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. Please understand that Skill Rummy is only played for entertainment and should not at any point in time become an addiction or a priority over other activities that impact your daily life.

It is also evident from all your previous complaints, that as a responsible gaming provider we have locked your account on all occasions when we felt that you were not able to follow the Responsible gaming policy and limit your gameplay.

Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.

Also, as a part of our Risk Management activity, we do verify the withdrawal requests to make sure that the customers are following our terms & conditions. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

We have taken your case seriously, and after much discussion, we have come to this difficult conclusion of not reopening your account. It was not an easy decision on our part since we are losing you as a valuable customer on our website. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility.

Thank you for your time.

Regards,

Team Junglee Rummy - India's most trusted Rummy Site
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com