Junglee Rummy — I made valid show but they make it as invalid I'm out of the game with that 80 points

I made valid show.but they make it as invalid.i take that issue to customer care unit but they didn't answer me.after that they said u made invalid show, but can't give any explanation.k is joker ther in game please watch my screenshot once.thay are dumpt bcz it's possible show.here I put screenshot of that particular fraud app cheating.please give me my compensation.i need my compensation.they cheat me second time like this that why I kept everthing in screenshot.please don't leave jungleee rummy app.please send me my compensation.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2019
Junglee Rummy Customer Care's response
Dear Sahithi,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We checked and found that we tried to contact you but you were unresponsive. Please share your alternate contact details on [protected]@jungleerummy.com so that we can reach out to you and resolve your query at the earliest.

Also, we would like to inform you that as per the 13 cards rummy rule, you can make a valid set with a maximum of four cards including Joker. As per the screenshot, you have paired 5 cards with made your declaration invalid hence you lost the game.

We hope we were able to resolve your query.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com
Complaint comments 

Comments

My name is vijaya kumar.junglee rummy id is vijaykumarp8.my account blocked by jungleerummy team on 25/sep 2019.till date iam not recieved my balance amount.so many times i call to costumarecare persons.but no result.only says tommarrow tommarrow...also 10 times mail to persons.pls help me.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Junglee Rummy
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    1041
    Pending
    728
    Resolved
    220
    Junglee Rummy Phone
    +91 11 6648 1234
    Junglee Rummy Address
    PO Box 6502, New Delhi, Delhi, India - 110027
    View all Junglee Rummy contact information