Junglee Rummy — junglee rummy app always deduct payment without play... very disappointing

Rakesh creation

from Pune, Maharashtra

Address:

lane no 4, TuljaBhawani Nagar , kharadi, beside Viswajeet Residency

Everytime without any palying game automatically deduct the payment.

Today i was open the pool rummy rupees of 500 table, due to only one person joinig quit that table against the gam id -[protected], at 4.22 am. After close that table automatically my 500 rupees deducted. This is totally ridiculous..

Its meaning only harassment the customers who always trust your app

So kindly refund my 500 immediately

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Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

Junglee Rummy Customer Care's response Dear Rakesh,

Greetings from Junglee Rummy!

We checked the game ID [protected] and observed that you were at the table at the time of the toss, so you were considered part of the game. You lost by 80 points because the other user finished the game in the 1st/2nd/3rd move.

We advise you to leave the table before the toss by clicking "Exit table" at the top right of the screen if you do not want to play a game. If the toss has already taken place, then either drop on the first turn or complete the game, before exiting the table.

For any further queries, you can call us at[protected] from Monday to Saturday (10:00 a.m. to 7:00 p.m.).

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com