Junglee Rummy — junglee rummy not delete and block my account continuously i loss money

 
3 Reviews
saluru, Pachipenta, Andhra Pradesh, India
 npa777 on May 7, 2019
Jungle rummy not delete and block my account continuesly i loss money. Nearly i loss 2 lakhs. This is very fraud site. Plz delete r block my account my user id npa777. If you r not blcok my account means i will give complaint aginst this site all social media and local stations and ban to all states try my level. Plz delete r block my account. Due to your fault i loss 1 lakh rupee i asked so many times delete my account but still now not deleted. This time very seriously i told delete my account otherwise civior action will take this site.

Complaint Status


[May 07, 2019] Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Junglee Rummy Customer Care's response, May 20, 2019
Dear Vanapalli,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We'd like to inform that as a responsible gaming company your well being is of utmost importance to us and all your accounts have already been deactivated.

Also, our Customer Care Champions were already in touch with you in reference to your request and the same was communicated to you over the phone & email. We are concerned you feel that you had lost a lot of money on our website, however, as per your profile, your withdrawals were above your deposits hence, there is nothing that you have lost to us.

Please note that as per our terms of service, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. This is why we offer the option of playing free games and tournaments for all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

As a responsible gaming company, we additionally make sure that our customers are not playing beyond an extent and we ourselves advise them to reduce their deposit limits or the time that they spend on our website. Since you were a skilled player and your winnings were more than losing, this advice was not applicable to you.

Currently, on the basis of your request, your account is already locked so that you cannot play/fund your account any further.

Again, if we were not running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Our " Customer Service Champions" have already spoken to you regarding this matter and are available for any further assistance.

Regards
Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[email protected]
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

I made withdrawal for amount 12700.00 in junglee rummy on 01/06/2019 by 05:55 AM. As per junglee rummy promise withdrawal amount will be processed within 24 hours but now it’s more than 48 hours completed. Till now my money not credited in my bank account. Please take action on this sir.
Mobile no.: [protected]

I want to change my address and last name which was wrongly entered . i want to withdraw money. my ID proof and junglee rummy account is different so its denied. please assist me to change my address and last name in jungle rummy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    96%
    Complaints
    187
    Pending
    1
    Resolved
    179
    phone
    +91 11 6648 1234
    location
    PO Box 6502, New Delhi, Delhi, India - 110027
    Junglee Rummy - junglee rummy not delete and block my account continuously i loss money