[Resolved] Junglee Rummy — Junglee Rummy not process my withdrawal

dilipesm

from Madurai, Tamil Nadu

Address:	New Delhi, Delhi, 110027
Website:	Www.jungleerummy.com

Dear editor

I placed withdrawal request in junglee rummy on 19/06/2017 but till date they not process my withdrawal so i send mail to junglee rummy but no response and called customer support mr naveen told sure amount credited yesterday evening but till time my withdrawal not processed every time they doing like this only they give only preference for vip player only.

Thanks and regards
Dilipkumarv

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Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

Junglee Rummy Customer Care's response Dear Dilip,

Greetings from Junglee Rummy.

We checked and observed that your withdrawals were under verification, and they have also been processed.

We did receive your email, and we responded to it. Do acknowledge the receipt of our email.

Our team will call you within the next 24 hours on your registered mobile number to speak and resolve your queries id any.

Alternatively, you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM) or send us an email on [protected]@jungleerummy.com.

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)

Jun 23, 2017

Updated by dilipesm Hi this is kamraj from i would like to bring the kind notice that i am the played junglee rummy but the main problem for junglee rummy when ever i placed withdrawal request in junglee rummy they just hold my withdrawal and put my withdrawal under verification last time also i placed the same problem this is very worst so you are requested to kindly look into this and do the needful

Regards
Kamrajtts

Verified Support

Jul 19, 2017

Junglee Rummy Customer Care's response Dear Dilip,

Greetings from Junglee Rummy.

We understand that you have received the withdrawal amount and that you appreciate our Fair Play Policy in place which ensures the safety of all accounts playing cash games on our website.

Please be rest assured that we acknowledge and respond to your emails within 24 working hours and make sure we resolve all your queries within the least time possible.

Additionally, please be assured that Junglee Rummy is committed to treating all our customers equally as Customer Satisfaction is o[censored]tmost importance for us.

You may keep sending your queries to [protected]@jungleerummy.com directly and we assure a response within 24 working hours.

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)