[Resolved]  Junglee Rummy — Junglee rummy under verification every time

Address:New Delhi, Delhi, 110027
Website:Www.jungleerummy.com

Dear editor

Each and everyone time I placed withdrawal request in junglee rummy they just hold my withdrawal and put my withdrawal under verification last time also I complaint in https://www.consumercomplaints.in after I complaint they released my withdrawal this is not a first time I faced the problem so many times kindly look into this and do the needful
Thanks and regards
saminey
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Complaint marked as Resolved 
Junglee Rummy customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2017
Junglee Rummy Customer Care's response
Dear Arokia,

Greetings from Junglee Rummy!

As informed to you on email that you had sent in [protected]@jungleerummy.com your withdrawal goes under verification for the security of your account.

Last time your account went under verification in the month of December and now in February as this is a part of the periodic checks carried by our Risk Management team.

Hope you would appreciate our regular checks that makes sure that we give you and all our customers a safe and fair environment to play cash rummy games.

Your withdrawal will definitely be processed after successful verification of your account.

Thank you for your time!

Regards

Team Junglee Rummy
+[protected]
(Mon - Fri 10:00 AM to 7:00 PM)
Verified Support
Feb 06, 2017
Junglee Rummy Customer Care's response
Dear Arokia,

Greetings from Junglee Rummy!

We'd like to inform that post verification of your account, the withdrawal has been processed today. Please mark this complaint resolved in case we have been able to resolve your queries to your satisfaction.

We also tried speaking to you however we could not get through you on your registered mobile number.

May we request you provide us your alternative contact number or for further queries you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM)

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)
Complaint comments 

Comments

Dear editor,
This is Hrithik from mumbai. I would like to bring the kind notice that I am new player in junglee rummy referred by few of my friends. I had good luck at start and I got almost 2300 in 3 days but I am facing problem here. I got 1st two withdrawal with in fee hours and my recent withdrawal is under verification. I have seen lots of plyaers having same problem.
Is junglee Rummy safe??
I want my withdrawal as early as possible.
My I'd is- Newgamer0100

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