[Resolved] Junglee Rummy — junglee rummy under verification my withdrawal always

dilipesm

from Madurai, Tamil Nadu

Address:	New Delhi, Delhi, 110017
Website:	www.jungleerummy.com

Dear team,

With reference to the subject i would like to bring the kind notice that i am dilipkumar from chennai tamilnadu. I placed the withdrawal on 16/04/2018 but till date not processed my withdrawal they just put my withdrawal on under verification so you are requested to kindly look into this and do the needful.

Regards
Dilipkumar. V
[protected]
User id:- dilipkumar

Was this information helpful?

No (0)

Yes (0)

Apr 19, 2018

Complaint marked as Resolved

amount received through IMPS

Junglee Rummy customer support has been notified about the posted complaint.

Apr 18, 2018

Updated by dilipesm user id dilipkumarv... still not processed.

Verified Support

Apr 19, 2018

Junglee Rummy Customer Care's response Dear Dilip,

Greetings from Junglee Rummy.

We understand your concerns, however, since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.

We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Hence, when you place a withdrawal request our team checks the deposits and games played by you and process your requests within the stipulated timelines. Also, as specified on our website all withdrawal requests coming after 5:00 PM are actioned on the next working day. Also, As soon as your withdrawal goes under verification - an email communication is sent to you.

We observed that you placed a withdrawal request on 16th April after 5:00 PM, hence it went into process on April 17th. The process of verification takes 48 hours, as per which your withdrawal got verified and processed on April 19th.

Also, the same communicated to you several times before, we take all verification measures to ensure that we give all our players a safe & fair environment to enjoy their favorite skill cash rummy game without worrying.

We request you to extend your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy.

For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time.

Regards

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com