[Resolved] Junglee Rummy — lock account and i don't know where is mr. dattu garu | |||||
Hi admin, Guys i think you don't allow players win. I'm old here now a days i'm not playing with huge amounts so they locked my account saying it can't be opened i'm at level 40 player playing since from last 5 years so i wanna say to new player don't play here they don't value players they value only money in beginning when i play loss closed account they response immediately now a days i'm not playing with huge amount so they locked my account i send email and talked on phone they saying account can't be open i ask one simple question i[censored] wanna lock my account why didn't u lock before now why it's all their plan we just pawns so beware guys and funny part i[censored] win luckily they put withdrawal underverfication if you loss they don't give damn if we ask that's company security policy if you lose there is no policy lol funny isn't it any look into this matter help in unlock my account so i can play free tournaments and recover some of my losses My id:janigul Thanks Was this information helpful? | |||||
Jun 25, 2018 Complaint marked as Resolved Junglee Rummy customer support has been notified about the posted complaint. Verified Support May 25, 2018 Junglee Rummy Customer Care's response Dear Janigul, Greetings from Junglee Rummy. We are concerned you feel this way. As India's most trusted Rummy website, we indeed take fairness of gameplay and wellbeing of our users, o[censored]tmost importance. Your account has been deactivated because we felt that you were not able to follow our Responsible Gaming Policy which specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree. Please understand that we have always valued your long-term association with our website, however, as a responsible gaming website, for us, your welfare is o[censored]tmost importance. All your previous complaints and your conversations with our customer service champions, reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. Please understand that Skill Rummy is only played for entertainment and should not at any point in time become an addiction or a priority over other activities that impact your daily life. It is also evident from all your previous complaints, that as a responsible gaming provider we have locked your account on all occasions when we felt that you were not able to follow the Responsible gaming policy and limit your gameplay. Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. Also, as a part of our Risk Management activity, we do verify the withdrawal requests to make sure that the customers are following our terms & conditions. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago. We have taken your case seriously, and after much discussion, we have come to this difficult conclusion of not reopening your account. It was not an easy decision on our part since we are losing you as a valuable customer on our website. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility. Thank you for your time. Regards, Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com | |||||
2 Comments | |||||
Comments
Hi Sir I am a junglee rummy new user..
Me jungle rummy login click to show this word your account has been locked please contact help so plz help me sor
Me jungle rummy login click to show this word your account has been locked please contact help so plz help me sor
what ever ur telling very true they people dont respect there players..even iam also 44th level within 2 years i reached this level everyday i played many games almost 1 lakh games i played all big tables now they treating us as a dog please raise complaint as much as can we wil close this rummy site