[Resolved]  Junglee Rummy — Poor customer service to the players

Address:

Krishna, Andhra Pradesh

Junglee rummy site they call themselves as fastest growing site, they are very poor in customer service

1) they have customer care number[protected]

Timing 10:30 am - 6:30 pm, ur call will not connect because its always busy busy.. just try you will get message on your mobile screen "line is busy". cant they keep people to take the calls by having multiple lines in one number? so pathetic earning a lot daily but a poor customer service

2) the second thing is their email response which comes from id [protected]@jungleerummy.com i have many proofs with me when we requires any support / complaint/ immediate doubt when we raise enquiry with them, they will give reply with no doubt in 2-3 weeks time. thats so great and humble from their side

When site is earning laksh daily from customers like us. they are least bothered to give the proper service to customers

3) i making one request to them from last 6 months. many people are loosing laksh and lakhs in point rummy for stake value of rs 125. because of 2 decks and jokers with 2 players the game finishes very fast and one will loose heavily. to handle this situation's they have to introduce without joker game which will atleast have the rummy of skill rather than luck with joker game. there many instances i have lost a lot, with rs 125 point rummy. where you get 4 jokers with good cards and no life. if your luck is bad the opponent finishes the game in 3rounds. and youre gone. theyare somany chances one will loose more in high stake games when jokers are there.

Srinivasa raju