[Resolved] Junglee Rummy — Suspected play

nithu1991

from Chennai, Tamil Nadu

Address:	560091
Website:	jungleerummy.com

Hello (Nithu1991)
I have been playing this game since 1 year loyally, but i am suspecting a lot of foul play as i have lost more than 2 lakh in 2-3 months even after good cards every time. Everytime, if i win 1000, the next 5 games it will make me to lose double. Please dont lose the customer who plays everyday with 200 games.
I expect to return money which i have lost a lot
Losing hopes on this site even after using every time.

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Jun 12, 2017

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

May 22, 2017

Junglee Rummy Customer Care's response Dear Nithish,

Greetings from Junglee Rummy.

As you already understand that Rummy is a skill based game, hence winning or losing completely depends on your personal skill and game strategies. Also note, Rummy should always be played purely for entertainment, hence, we request you to follow our Responsible gaming policy at all times:

https://www.jungleerummy.com/responsiblegaming:

Please understand that funding your account completely depends upon you and you may also choose to play in free entry tournaments.

Our team will call you within the next 24 hours on your registered mobile number to resolve your queries.

Alternatively, you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM) or send us an email on [protected]@jungleerummy.com.

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)

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Comments

nithu1991

from Chennai, Tamil Nadu

I know its a skilled based game, and that is why i am into it since years, but there is a way you win and lose irrespective of good cards with you everytime, how is it even possible ending up only loss eveyrtime even after getting good cards after winning few matches. How is it evertytime that the player drop only when i get good cards. its a loss of more than 2 lakh. As u can see, i am the customer with you since year as a VIP customer with everyday 200 games minimum, i had also alerted before with one of the username telling that please check there is a foul play.

Regards
Nithish S

Junglee Rummy Customer Care's response, May 31, 2017

Verified Support

Dear Nithish,

We understand your concerns, however as informed earlier there is no manual intervention in card distribution.

You must have received a call from your account manager to resolve your queries.

Thank you for your time!

Regards
Team Junglee Rummy
support@jungleerummy.com
+91-11-66481234 (Mon-Fri 10:30 AM to 7:00 PM)

pradeepb1912

from Bengaluru, Karnataka

I want to change my date of birth which was wrongly entered . i want to withdraw money. my ID proof and junglee rummy account is different so its denied. please assist me to change my date of birth in my account.

Ravi Kumar Crazzy

from Nashik, Maharashtra

Dear sir,

I have been withdraw the money from junglee rummy but still that is in pending.can u please tel me the reason

Junglee Rummy Customer Care's response, Aug 29, 2017

Verified Support

Dear Sir/Ma'am,

Please send us an email from your registered email-id to support@jungleerummy.com and we will help you with the process.

Thank you for your time!

Regards
Team Junglee Rummy
support@jungleerummy.com
+91-11-66481234 (Mon-Fri 10:30 AM to 7:00 PM)