Junglee Rummy — Unfair practice - 3 nos of spade 9 found in the same game

cvsubbu2000

from noida, Uttar Pradesh

May 1, 2022

Address:

gurgaon

Dear Sir,

This is an issue with playing of online rummy game for money.

I used to play regularly and on 17th april 2022 i found 3 spade 9 in a single game very quickly. This is a 2 pack game and that is not possible. Immediately i raised this concern to the company and their reply is not satisfactory.. They are not providing any digital backup to support their claim. let us see step by step.

1. 3 nos of spade 9 found within few minutes. Company accepted this.

2. 3 members have dropped from the said game, meaning reshuffle will take much longer time and reshuffle has not happened as claimed by company without giving any digital proof. attachment is the proof

3. i have 2 nos of spade 9 without any use . Meaning not picked up from the open deck. screenshot attached which will confirm the above.

4. If you pick any card from the open deck, then it is highlighted separately. Here nothing like that as the card was not matching to me.

5. In their reply company said this is because of reshuffle. Firstly reshuffle did not happen in this game and secondly after reshuffle all the previous open card will get vanished automatically. meaning you will not be able to see all previous discards after reshuffle.

6. I have also contacted the certifying agencies, even they were not able to give any convincing reply to this issue. They were not taking any responsibility either .

7. Here like customer is expected to play fair game, the company is also expected to be transparent when an issue comes up. Unfortunately company did not share any digital backup to support their claim.

This issue needs to be looked into very seriously as this might open up bug in the system or something else.

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Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

May 02, 2022

Junglee Rummy Customer Care's response Hello,

Thank you for contacting Junglee Rummy.

We request you to write us via the Help Page of our website or application.

We look forward to hearing from you at your earliest convenience so that we can resolve the issue at the earliest.

Thanks & Regards
Team - Junglee Rummy

May 10, 2022

Updated by cvsubbu2000 Before raising this complaint here, i have raised this complaint directly with the company. I am not satisfied with their reply on logical reason. Their reply is not supported with digital video backup.

My issue is little serious in terms of technicality and the confidence on this this game. How come 3 nos of nine spade appeared within no time in a 2 pack game ?
I request the authority to involve the technical person from the legal side to understand the gravity of the issue.

Regards

May 12, 2022

Updated by cvsubbu2000 This is a major technical issue and it is not possible to have 3 nos of spade 9 in 2 packs in this digital game. The trust on the online game itself is doubtful. I am raising this issue here after raising this with Junglee rummy, their certifying agencies etc and request concerned government authorities to understand this issue in detail on priority.

May 16, 2022

Updated by cvsubbu2000 I am not getting any satisfactory reply from anybody. This is a very serious issue in technical nature and
1. The company is not able to provide a convincing reply.
2. The certifying agency is not able to address properly.
3. There is no technical government agency where i can take up this issue.
Requesting concerned government agency to take up this issue quickly in a time bound mannner.

May 18, 2022

Updated by cvsubbu2000 Request government authorities to look into this technical issue at the earliest. 3 nos of spade 9 in 2 packs is questioning the basic integrity of the system itself.

Please look into this as there is no clear response from the company