[Resolved] Junglee Rummy — unusual cash deduction & never refund my cash

[Resolved] Junglee Rummy — unusual cash deduction & never refund my cash

P Parvez009827 from Khetri, Rajasthan

I am tired off from complaining... About'""*;: sharing cards, cheating, artificially connection cut when i get good cards, fake players involved,,.. Card is not distributed randomly etc... With proofs such as game id, screenshots & many more... But you robbers always say that concern team/technical team will call me after checking,,... But never called me,... Today also i asked them for my 171rs 4days old deducted from my account due to card sharing... So i have given a fir... & i am going on my youtube channel,.. Making videos against you... That jungleerummy is fake... & also on facebok, twitter, instagram,, & many more... I do'n need my money back too late.. So let's start the game Was this information helpful? No (0) Yes (0)
Apr 26, 2018 Complaint marked as Resolved My complaint will be resolved now.. They called me 4-5 times in 3 days & said that technical team is working km my complaint & they will call me today with solutions... I specially thank to MR. RAJAN.. who contacted me so much friendly even when I Abused him... I am very sorry for my unusual behaviour... I request to jungleerummy team to forgive me for all once again...!!! ... .. I have to say to all players who have a complaint like me..(unusual gaming experience), HOLD ON... customer care team will definitely contact you & after checking they will tell you what happend in your that particular game... ... .. Believe me friends, jungleerummy provides "THE BEST" gaming experience & customer care service ... so don't panic for your problem, , it will be solved, they will definitely contact you... Just wait bro..!!! ... ..once again ..A GRAND THANKS to ..MR. RAJAN.. who showed me much patience even after my unusual behaviour... ... .in the last but not least...thanks for jungleerummy team ... I hope that RAJAN sir will forgive me...?!?!!! Junglee Rummy customer support has been notified about the posted complaint. Verified Support May 03, 2018 Junglee Rummy Customer Care's response Dear Parvez Thank you for marking this complaint resolved. Junglee Rummy is committed to giving you the best customer service at all times. The same is visible on this website as our complaint resolution is 99%. We'd like to inform that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice. With our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & the safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago. Please be assured that we are committed to giving you the best customer care experience at all times. We are happy that you now acknowledge the fact that we give you the best platform to enjoy & play fair entertaining skill rummy games For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time and resolving the complaint. Team Junglee Rummy +[protected] (Mon - Fri 10:30 AM to 7:00 PM)
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