[Resolved] Junglee Rummy — withdraw put under verification still not done

janibhashashaik

from Ponnur, Andhra Pradesh

Address:	New Delhi, Delhi, 110027
Website:	www.jungleerummy.com

Dear editor,
I am playing rummy in jr from around two years my jr id:megastarj
On 9th feb i withdraw money but when i look after some time its showing under verification i talked to live chat team they told wait for 24-48 hours. When i saw an email from jr showing its routine check takes 5-7 working days so i look terms of services its not there routine check funds hold 5-7 days anyway i waited sir. Today when i saw still same not updated again i chat with live chat team they again said wait for more 24-48 hours i don't understand i am playing for 2 years i don't understand this and jungleerummy.com promotions its shows easy and fast withdraws. Sir, please look this matter and do the needful to me and all jr players who suffered like my situation my withdraw deails:
1038476 09-feb-2018 01:04 pm rs 1, 815.00
Under verification
Thanks

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Mar 19, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Junglee Rummy Customer Care's response Dear Mr. Jani Basha,

We understand your concern, however, in Junglee Rummy, all verification measures are taken to ensure we give all our players a safe & fair environment to enjoy their favourite cash rummy games without worrying.

Since you are actively playing with Junglee Rummy you must be aware of our robust risk management process which ensures that all customer accounts are verified for your account safety.We take the fair play of Online Rummy on JungleeRummy very seriously. In order to prevent any form of fraud or unfair play in our games or on our site - all user actions including - deposits/identity verification/rummy games / individual hands are monitored to ensure a safe, legal and fair environment for all our users by our risk management team. Hence, when you place a withdrawal request our team checks the deposits and games played by you and request documents for verification if required.

We understand your concerns raised for the turn around time for account verification, however, that is the maximum time we take because such detailed verifications take time. When you spoke to our chat team they gave you a time of 24-48 business hours as we value your long-term association with Junglee Rummy. Your account verification was successful and your withdrawal request has already been processed within the given time frame.

Please do continue your support in keeping Junglee Rummy Fair for all our players and keep playing on Junglee Rummy. Since we provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games which is evident on this platform as our complaint resolution is at 96%.

For any further assistance, please contact us directly on +[protected] from Monday to Friday 10:00 AM to 7:00 PM. We will be happy to assist you further.

Thank you for your time.

Regards,

Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com