[Resolved] Jungleerummy — scam | |||||
Hi, I am playing in jr from last 30 months i never won there loss daily in this 30 months no win i lost around in lakh in the begining they given bonus big amounts now when i ask bonus they giving 500 or 1000 people changed i lost so much help me and their games only win by particular users and if i get good game still 80 score i want good games help us Thanks Was this information helpful? | |||||
Sep 18, 2017 Complaint marked as Resolved Junglee Rummy customer support has been notified about the posted complaint. Verified Support Sep 08, 2017 Junglee Rummy Customer Care's response Dear Mr. Jani Basha, Greetings from Junglee Rummy. As informed to you in our earlier emails and your earlier queries posted on this forum, Rummy is a social game and is played only for entertainment. We have requested you earlier that while playing online rummy with cash - please follow the Responsible Gaming Policy given on the below link at all times: https://www.jungleerummy.com/responsiblegaming The policy specifically says that you need to set a limit for loss in cash rummy games and stick yourself to it consistently also you should never play to chase losses and stop playing it if you are on a losing spree. We understand that you wish to play games on our website, however, please understand that you need to play cash games with your deposited money. You also have an option to play free tournaments and practice games. The bonuses are extended to you only in case of special promotions being run and the amount of bonus totally depends on the terms & conditions of those promotions. Additionally, Junglee Rummy is RNG certified which ensures that no one has a manual access/control in the distribution of cards.Rummy, being a skill-based game, is dependent majorly on your strategies while playing the game. We'd advise you to take a minimum risk in the game, and use your skills to plan if you'd like to drop the game or continue playing. In the screenshot shared by you, we observed that you got a score of 41 points as there was no pure sequence in your declaration. For the conversation, you had with our customer service team on[protected], we apologize if you feel that way, however, using professional language helps us assist you better. Our team did call you on the same day to resolve all your queries and shared deposit-bonus codes with you. We again request that for the time being you may shift to playing free tournaments and in case you wish to play cash games, please follow our responsible gaming policy. https://www.jungleerummy.com/responsiblegaming For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com Verified Support Sep 12, 2017 Junglee Rummy Customer Care's response Dear Mr. Jani Basha, Greetings from Junglee Rummy. We do understand your query - however, the unprofessional words used in the chat were automatically converted into Astrix i.e. "*". Hope, you will understand that using unprofessional language does not help us resolve your queries. As checked a callback was arranged for you and a deposit bonus code was shared on the call. You are a valuable player for our website and we appreciate your association with us. Hence, on emails and calls, we have always suggested that you should follow the responsible gaming policy at all times. Please understand that Rummy is a social game played for entertainment and is under no circumstances a medium of earning money. If you feel you are losing then as mentioned in our responsible gaming policy, please take a break from gaming or switch to play free games. As suggested you may play free tournaments as well and win cash prizes - that money can be withdrawn as well as can play cash rummy games. The query you had raised regarding the disconnection, we did check our logs and found that there was an internet disconnection at your end since the winnings of that game are with your opponent the amount cannot be refunded. As already informed to you, a bonus can only be credited basis ongoing promotions. You need to play the game by depositing cash from your account. The chat transcript you are referring to was sent to you on email and hence you posted that as a comment on this complaint. Please understand that as stated over email, as of now we would not be able to credit bonus to your account. You may either participate in daily promotions or play free tournaments. You may also take a break from gaming for some time if you feel that you are getting addicted to the game. Given your association with jungleerummy.com, we have to take your welfare as our prime responsibility hence we again request that you follow the responsible gaming policy and switch to free cash games/tournaments for some time. https://www.jungleerummy.com/responsiblegaming Thank you for your understanding and cooperation in this regard. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com | |||||
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