[Resolved] Jungleerummy — scam/winnings fixed/never u win this site 3 yrs experience | |||||
Hi, this is my 4th complaint against junglee rummy since i am playing from last three years and still lost never won even support team knows i never complaint about games last few months i lost so this month support team told not promised we give good bonus but nope and they stopped free 1000gtd(10 tickets diwali 7:30pm) for some time i asked support team told we stopped that tourney but other vip players told we playing later 7 days it came and i played 17 days for ticket what happend in diwali tourney i lost every single game in first round no life nor jokers in games so i am thinking winnings are fixed so please review junglee site and their card system whats going on please help true players if happend like this no one play rummy.when i joined this juglee at they are like not even 500 players online at that time in begining they cared time goes on they grow now they not giving care like before Was this information helpful? | |||||
Nov 9, 2017 Complaint marked as Resolved Junglee Rummy customer support has been notified about the posted complaint. Verified Support Oct 23, 2017 Junglee Rummy Customer Care's response Dear Mr. Jani Basha, Greetings from Junglee Rummy. You are a valued player for our website and please trust that you do not need this forum to express your grievances. We understand that you are continuously in touch with your host who makes sure to give you relevant support at all times. With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time. With regards to the tournaments – we would like to inform that it is on Junglee Rummy’s discretion which tournaments to run and we may start or stop the tournaments at any point in time. We understand your displeasure on not winning the Diwali tournament – however, you have to understand that it might be because the 384 winners of this tournament may have better strategized their game. As informed multiple times in all our previous responses On Junglee Rummy, there is no manual intervention in card distribution. We are RNG Certified and you may view our certification at this link: https://www.jungleerummy.com/certification. Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games. For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com Verified Support Oct 24, 2017 Junglee Rummy Customer Care's response Dear Mr. Jani Basha, Greetings from Junglee Rummy. We understand that you already had a word with your host yesterday and all your queries are resolved. We value your association with Junglee Rummy, however as informed earlier - we may not be able to entertain your requests for a bonus at all times. As suggested, please switch to free games, if you feel you may not be able to deposit at the moment. Also, we'd like to inform that the terms & conditions all our players agree to at the time of registration - they are restricted to commit fraud, or use abusive language as it may also lead to termination of the account. We appreciate that you have always followed the terms and conditions you agreed to diligently. As requested earlier, please follow the Responsible gaming policy given at the below link at all times, and set your limits to deposit cash. You always have the option not to deposit at all if you are not comfortable and just play free games and tournaments. https://www.jungleerummy.com/responsiblegaming Once again, you will always be a valuable player for us, and we are sure you will always trust the quality of service we have given to you, however, as we treat all our players equally, however, please understand that we may not be able to entertain your bonus requests at all times. We are always thankful for your loyalty and association with us and we have reached to this position because of loyal players like you and no matter what you feel, you will always get the best customer service from our team. We are sure that when our team spoke to you yesterday, they were able to clear your misconceptions. For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com Oct 28, 2017 Updated by janigul hi jungleerummy, Now another issue going with you i made withdraw on 26 oct 2017 but it gone underverfication now support team asking for proof deposit but i dont have proof for money that money i borrowed from other person support team told that atleast that person send mail to support team to process to withdraw but it cant happen he dont send so support team told otherwise we cant help you whats hurt me i am playing from 2013 feb my total deposits above 3 lakhs and my total withdraws 2lakhs only i dont know whats going on but you never questioned with playing with lakhs here now i dont hve proof for 3800rs/- you hold withdraws look all details i am the same person i am the person have same account if you send money the money go back same account from last 3 years you sending money why proof now but what I think is that i complainted against you so, happening this right so you paying back right if you made withdraw I am happy otherwise another 3 digit number added to my account in loss section 5 digut number that’s it man look they saying I don’t play enough games but I am following what support team told so far if I win some amount they said withdraw my money play with winnings I have done same but now saying not enough games all rules changed right sir, i am star think i wrote complaint against you but support team told we cant do that so i write this maybe you guys help this old player or kick from your site now ball in your hands how you play with me thanks  Verified Support Nov 02, 2017 Junglee Rummy Customer Care's response Dear Mr. Jani Basha, Greetings from Junglee Rummy. As discussed with you all your queries are resolved, you are requested to mark this complaint resolved. For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com Verified Support Nov 07, 2017 Junglee Rummy Customer Care's response Dear Mr. Jani Basha, Greetings from Junglee Rummy. As per your telecon with our team today, all your queries are resolved, hence, you are requested to mark this complaint resolved. For any further assistance, please contact us directly on +[protected] from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to [protected]@jungleerummy.com. Thank you for your time. Regards Team Junglee Rummy +[protected]Mon-Fri 10:00 - 19:00) [protected]@jungleerummy.com | |||||
 2 Comments | |||||
Comments
Hi...I am having account in junglee rummy. my account name is "mandakasay53" it has been blocked without reason while playing. I don't know how to recover. please recovery that as soon as possible
Junglee Rummy Customer Care's response, Nov 24, 2017
Verified Support
Dear Dinesh,
Greetings from Junglee Rummy.
We understand your concerns, however, an email was already sent to your registered email-id informing the reason for locking your account. A new email has been sent again informing the details.
You are requested to acknowledge the receipt of the email and respond with the requested information. We'd like to request you to follow our terms & conditions you agreed to at the time of registration at all times. You may go through the details once again on the below link:
https://www.jungleerummy.com/termsofservice
For any further assistance, please contact us directly on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to support@jungleerummy.com.
Thank you for your time.
Regards
Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
support@jungleerummy.com
Greetings from Junglee Rummy.
We understand your concerns, however, an email was already sent to your registered email-id informing the reason for locking your account. A new email has been sent again informing the details.
You are requested to acknowledge the receipt of the email and respond with the requested information. We'd like to request you to follow our terms & conditions you agreed to at the time of registration at all times. You may go through the details once again on the below link:
https://www.jungleerummy.com/termsofservice
For any further assistance, please contact us directly on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to support@jungleerummy.com.
Thank you for your time.
Regards
Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
support@jungleerummy.com
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Greetings from Junglee Rummy.
We are concerned that you were unable to play on our website, however, please understand that you might have got restricted due your IP or Address. You are requested to send us an email from your registered email-id with your ID & Address proof. Once we verify your documents we will get back to you.
For any further assistance, please contact us directly on +91-11-66481234 from Monday to Saturday 10:00 AM to 7:00 PM. Alternatively, you may send us an email to support@jungleerummy.com.
Thank you for your time.
Regards
Team Junglee Rummy
+91-11-66481234 (Mon-Fri 10:00 - 19:00)
support@jungleerummy.com