[Resolved] Junglerummy — company

Kirantele

from Bengaluru, Karnataka

Address:	560040
Website:	www.junglerummy.com

Dear friends
Please dont ever play in junglerummy they have looted my 6 lakhs amount and they have locked my account permenentaly they people doing same thing with many peoples one of my frined recently joined and he also lost 50k but stil he is in 10 level so thease # are supporting him alot even if he ask them dfor closing account also they are not locking there account they people keep calling them and giving some bonus thease # without my knoweldge locked my account now they are not opening my account please be aware of this website

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Aug 15, 2018

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Junglee Rummy Customer Care's response Dear Kiran,

Greetings from Junglee Rummy.

Please understand that your account has been locked as you were unable to follow our Responsible Gaming policy which specifies that you need to strike a balance in your daily life to check any form of addiction to entertainment skill game Rummy. We requested you multiple times to switch to free games/tournaments and take a break from gaming, however since as per your queries you were losing - as a responsible gaming provider we locked your account so that you don't incur any more loses.

Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games. You have agreed that Rummy is a skill based game, hence as you already know winning or losing a game depends only on your game strategies. As India's most trusted Rummy Website, there are a lot of skilled players on our website playing on a daily basis.

As requested earlier, you have to strike a balance in your and should not prioritize entertainment skill game rummy over other activities that impact your daily life.

With reference to your bonus request - We have informed to you earlier as well, that the bonuses are extended only if special promotions are being run at a particular point of time and the amount of bonus totally depends on the terms & conditions of those promotions. Hence, it may not be possible for us to honor your request every time. Please understand that this forum is not the means of getting a bonus.

We are truly trying to help you in this situation. Allowing you to play again would not be in your best interest. We would also like to state that it is not an easy decision on our part since we are losing you as a user of our site. However, given your association with jungleerummy.com, we have taken your welfare as our prime responsibility.

We once again thank you for your understanding and cooperation in this regard.

Thank you for your time.

Regards,

Team Junglee Rummy
Jungleerummy - India's Most-Trusted Rummy Site
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com