[Resolved]  Just Dial — Just dial deducting money from my account without intimating or asking me for re-activating, when the service was de-activated for the past 1 year.

Address:	Mumbai City, Maharashtra, 400037
Website:	just dial

[protected]@justdial.com,
[protected]@justdial.com,
Sonu dings,
Virendra solanki,
[protected]@justdial.com
Thu, jul 28, 2016 at 1:20 pm

Dear sir,

Ref: compliant no 1079666

I had an account with just dial in the name of designing crew which i cancelled on 2nd april 2015 via email send on the same day after clearing all dues and later the account was closed.

On general perusal of my bank statement, i was shocked and surprised that there were numerous debit transactions made in the month of july 2016 for this account previous held by me. when i called the customer service numbers, i was informed that these were debits for maintenance of the account- (how can i be charged when i'm not using your services any longer !) your representative then tells me that bills were generated for these amounts . if bills were generated, how come i never received any such bills? i didn't receive any message via sms or call that the service should be renewed or reactivated. it was directly activated without intimating !

The company has debited approximately rs 5357/- from my account and not even had the professionalism of intimating me or even sending me a receipt. is this the way a reputed firm does business ?

I am hoping that this matter will be resolved as soon as possible as i do not want the services of just dial and the debited amount refunded back to my account.

Regards,
Nasir.g.shirgaonkar

Reply to the e-mail after this.

Shreeja shreedharan,
Vishal chatterjee
Fri, jul 29, 2016 at 10:50 am

Dear mr nasir,

Greetings from just dial limited.

Thank you for contacting us & we are sorry to hear that you have a concern in your contract.

We have gone through your concern, in detail. we are pleased to inform you that this deduction is yet another, innovative initiative from just dial for our esteemed clients who are currently inactive. this deduction of rs. 115/- ( rs. 100+ st) has got great benefits associated with it. the benefits are :

name in category search - on jd website

name in category search - on jd mobile site, apps

no competitor banner on your page

monthly loyalty bonus

dedicated page on just dial

address with geocode

reviews & ratings

online transaction tab

photos of business

videos of business


Hope, above information answers your concern.

Feel free to contact us for any further assistance required. we are committed to give you best of the customer service experience.

Thanks & regards,
Viren solanki customer service,
[protected]@justdial.com [protected]