[Resolved]  Just Dial — misrepresentation by salesman

Address:

Chennai, Tamil Nadu, 600034

Contract no. N3x6 for olanza.

On 27.09.2017, mr. Arun sarathy (Mob no.[protected]) from just dial company offered us a deal of rs.14160/- for 3 months for our mini-hall (Which is in nungambakkam). It was clearly agreed that (Since we do not have any branches out of nungambakkam) the area covered will be nungambakkam and within few kms radius only. Since the amount was within my budget, i opted for this trial pack of 3 months and hoping to renew for one year if found good.

I have made the payment on 28.09.2017.

We started to get enquiries, but they were all for areas much far from us. On about 05.10.2017 when i called up the customer care on [protected], i was shocked to know that 144 pincode locations are added in my package. I immediately lodged my complaint with them requesting to give me the package that was agreed (Nungambakkam and close-by) and not 144 pincodes.

Thereafter, ms. Tamil arasi from just dial accepted that there has been a mis-representation from their side, and finally on 16.10.2017 she confirmed that the area will be restricted to nungambakkam at the same cost (50, 000 per anum). But she asks me to pay additional rs.5000/-

I fail to understand why i should pay 5000/- for mistake from their side.
I wrote to them an email dated 16.10.2017 and again a reminder email on 25.10.2017 requesting to activate my package which was agreed upon, for 3 months, from the time that they make a correction in the geographical area.
Otherwise to refund the entire money without any further delay.

Their salesman mr. Arun sarathy who sold the package to me does not answer to my phone calls.