Just Herbs — Haven't received my order or refund

Address:APCOS NATURALS PVT. LTD. Plot No. 202, Industrial Focal Point, Phase – 9, Mohali, 160 062 Punjab, India.
Website:www.justherbs.com

I have placed a prepaid order #1628584 on just herbs website on 7 dec 2023. Till now I received no information about the product. I have been reaching out to them both in WhatsApp and mail but no proper response. I am asking for refund but they're not doing it either. Feels like I've been scammed. Please help me get my refund. I don't want the product anymore.
The website is www.justherbs.in
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    APCOS NATURALS PVT. LTD. Plot No. 202, Industrial Focal Point, Phase – 9, Mohali, 160 062 Punjab, India.
    India
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