Just Herbs — I had ordered a product directly from their https://www.justherbs.in/ website and didn't received yet.

Address:	APCOS NATURALS PVT. LTD. Plot No. 202, Industrial Focal Point, Phase – 9, Mohali, 160 062 Punjab, India. Email: [email protected]
Website:	www.justherbs.in

I ordered a product directly from their https://www.justherbs.in/ website and didn't receive it yet. Just Herbs have to be the biggest scammers in the market right now. Order number #1573092, has not yet been dispatched, and no update on delivery.
I prepaid for the order so that I did not have to pay the delivery charges. Couldn't regret the decision more. As soon as I ordered the page showed ‘Order confirmed you will get your product in 4-5 days.’ It has stayed that way for the last 2 weeks. They never sent me any tracking details and there has been no update whatsoever, they neither messaged nor mailed me any delivery details. There is no way to track these orders through their website.
This has to be the worst online shopping I have ever experienced.
I even tried contacting the number provided on the website, but the customer service is just nonexistent. They don't pick up the calls, they don't call back. I tried WhatsApp, but the automated replies tell me the agent will connect with me when they are available, which btw they never are. They don't respond to mail either.
I am either requesting a complete refund from them or I need delivery of my order.