JustDial.com — aksh digital 2 month extension period required

Dear just dial,

Good afternoon my name is chintan mapara proprietor of aksh digital, we have canon image square franchise.

As you know entire world is fighting against covid-19 and its really tough time for every to survive.

Since our 3 store is in virar, vasai & miraroad, vasai-virar maha nagarpalika & mira-bhay muncipal corporation didn't given permission to open the store every day, it was alternate day only, so we have informed just dial executive suraj pawar to stop our ecs till the time situation didn't get better, i will update you to start our ecs for the same, since we wanted to continue our tie-up with jd, it was just mater for few months due to store was closed and business was low.

After given so many reminder to suraj pawar over the mail and call just dial has deducted our ecs amount of rs.13737 in the month of july"20 we have spoken with suraj and he was taken me over the conference with santosh and he was very casual like, we will see to it and we ensure we will not deduct any further emi untill w get confirmation from you and after that shocking august month ecs also got deducted, sorry to stay this the way just dial is playing with the vendor and taking undo advantage of ecs and playing with whom they are doing business with last more then 5 years and after that i have tried to contact santosh many times but unfortunately he didn't pick up the call or he never called me back also.

After that i have called just dial customer care on 1st week august to stop my ecs, they have send me one link which i have requested to stop my ecs till further confirmation from my side, after that i have called 3-4 calls from justdial asking about the problem has been resolved or not ater talking with every one has given the same answer, let me talk with suraj & santosh we will call you back soon and after that nobody has called me and help me to resolve my concern.

Now i dont have left with no choice then withdraw my tie up with just dial.

Would request you to please send me final ledger, i dont want to have any business with just dial/

Also if you would have not stopped my ecs then would request you to please stop with immediate effect.

I hope this time i will at least get some reply from just dial.