JustDial.com — charges taken from my bank account/ exhausted my extra amount

I have a contract with just dial for my marketing. They had two months of my extra ecs amount of rs.48, 000+ (Yes 24, 000/months). Due to worldwide pandemic i mailed them asking to put my jd contract on hold as the outlet is going to remain closed.

Now when i went through my bank statement every month an ecs bounce charges of rs.2000 (Approx) is been charged. When i check with them they are saying the contract we did it put on hold and all your additional money has been exhausted as the contact was live and they were providing me service it seems. Now there is no one attending the call as i’m asking to reply to my extra ecs money, ecs bounce charges?? My contact person eas asha she is the worst poc and she is saying u will not get refund do whatever u want in msg and i have proof for the same. Is this the way they do?? They have spoiled my reputation with my bank and challenging me that they will not pay me anything!!! What is this?? Where will someone like me go???