[Resolved]  JustDial.com — Customer service executive rudeness

Address:	New Delhi, Delhi, 110058
Website:	www.brainyeducations.com

Hi! I am shivam malhotra. I had a contract with just dial by the name of brainy educations. It's been a month ago that i contacted just dial executive on its hotline number [protected] and submitted my request to stop the ecs. The executive committed over the recorded line that i'll be getting a call back from the department within 7 working days. It was almost over 20 days that i received no response from the company. I again called the department and logged my complaint regarding the same to which i was promised to receive the callback within 72 hours. I again received no response from the company. After 4-5 days i again called the on the number and this time i somehow managed to talk to a retention lady whose name was jyoti, in delhi just dial customer retention department. And i curse myself to this day that i even tried talking to her. She was so rude over the call and literally said this statement "ki aap jaise logo se bat krega bhi kon humare yahan" and disconnected the call herself to my face.
It's an urge to you to please look into the matter as soon as possible and revert me with an update on this complaint. People like her would definitely be a spoiler in your company. I was very disheartened by this. As i have been in on and off terms with just dial for a quite a few years now.
My registered mobile numbers are:- [protected]/[protected]/[protected]
Company name - brainy educations
Contract holder's name - shivam malhotra