JustDial.com — ECS auto debiting even after request to stop service

Ayushismilecare

Nov 10, 2021

Address:

Hyderabad

I was approached by a JD marketing agent for paid listing of my business. I was reluctant to spend on it but he convinced to try for 3 months & later if not happy then service can be stopped. I paid online for one month & allowed for autodebiting for two months. After third month I called customer care & told to stop debiting, .. I opted to stop ECS in JD app also. Even then ECS deboting continued. I gave complaint, wrote a mail, gave hand written letter directly to marketing agent to stop service & stop ECS. Even then again money has been debited from my account.
I want REFUND of total 10620/- rupees which were debited from my account even after 3months said period & after repeated requests to stop ECS.

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JustDial.com customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2021

JustDial.com Customer Care's response "Hello Ayushi,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial."

Nov 19, 2021

Updated by Ayushismilecare I didn't get contacted by anyone. I still get any refund. Do u need any further details for the same. I am in need of money & I want refund of my 10620/- rupees ASAP