JustDial.com — ecs fraud and no premium listing

I am bikram roy
Owner of luxe billiard n cafe at kolkata location.
[protected]

Account manager sudeep[protected]
Came and told us about justdial and told to take monthly service from them and if found not fruitful or any lead is not generated then i can stop the service.
No lead came and shockingly after deducting the first amount a 2nd amount got deducted and when i complained to customer care, justdial told that it is ecs. It happened on 1st march 2020.

I was not informed about it and why they have put ecs automatically without my consent.
When asked to stop the service and. Stop the ecs fraud charges, they said it cannot be done and after a year i have to mail them and after 3 months post 1year they may stop the ecs.

I simply do not want such fraud company to take away my money and i mailed them as well to stop all service and remove my listing from their site as well.
Within 2 months 3 payments got deducted from my credit card and they r not providing invoice also.

I humbly request that you please take action and make the ecs payment stopped by justdial and prevent them to misuse and cheat customers like this.
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
JustDial.com Customer Care's response
Hello Mr. Bikram Roy,

We are sorry to hear that you have concern regarding the contract. We have forwarded your request to our concern specialist team and you would be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial
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